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McDonald's

3.6
(1461 reviews)

Business Details

200 N Water St, Burnet, TX
78611, United States
(512) 715-0066
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
200 N Water St, Burnet, TX
78611, United States

Hours

Reviews

3.6
1,461 reviews
5 stars
539
4 stars
326
3 stars
249
2 stars
105
1 star
242

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary significantly, with some praising friendly staff while others report rude or unhelpful interactions, particularly during night shifts.

Order Accuracy

Frequent complaints about incorrect orders and missing items, indicating a lack of attention to detail in order fulfillment.

Cleanliness

Concerns raised about the cleanliness of the restaurant and bathrooms, with some customers describing them as filthy.

Food Quality

Mixed reviews on food quality, with some customers enjoying fresh and hot meals while others received cold or poorly prepared food.

Speed of Service

Inconsistent service speed, with some customers experiencing long wait times, especially during busy hours.
  • DW
    Don Woods
    Feb 25, 2026
    1.0
    The night and day staff act completely different. I take my son here regularly, he is 3. Most of the time it is during the day. Every now and then I go at night because my son begs for MCD. A few times at night, the staff's language behind the counter has been horrible. The worst part is it is loud enough for my son to hear sitting at the back of the restaurant. The staff is just joking around and telling stories, but it is a family restaurant and they know there is a kid in there eating. Once it was so bad I had to go to them and ask them to watch their mouths because of my son. My son asked me about a word they used. Not something I ever wanted to happen at a place that used to be kid friendly. Do yourself a favor and only go during the day if you have kids.
  • SC
    S Clark
    Feb 21, 2026
    5.0
    Drove thru on Sat am about 7:50. The person taking the order was friendly and accurate. The person handing off the order was friendly and efficient. The food was fresh, hot and well prepared.
  • LM
    Lucia Martinez
    Feb 16, 2026
    1.0
    Tonight’s I ordered my daily duele, it was cold, cheese and meat cold and there was no costume es when I went so they had no reason to be in a hurry. They forgot my sauces and when I told manager he gave me no attention and had an attitude. Night Shift has to be better, never have any problems in mornings or afternoons.
  • RM
    renee moreno
    Feb 5, 2026
    1.0
    To the manager who I had the most PLEASANT experience talking to at around 9:40 pm on Thursday February 5th: I have been a manager in the food industry for about three years, and if you truly believe the customer service experience you gave me was acceptable, then maybe even McDonalds isn’t the place for you. I came to you expressing concern that my burger was raw and completely inedible, and you blew it off like it was no big deal. I really hope you reflect on how you treat your customers and grow from this experience, because the last thing you want to do is give your customers food born illnesses.
  • CC
    Craig
    Jan 15, 2026
    1.0
    McDonalds needs to fire this guy terrible employee to have as a manager even his own workers were apologizing for his actions. I came through the drive thru on January 15th at 6:35 pm and ordered food for my family. When I got home I realized that my meal wasn't in the bag a (chicken sandwich meal) so I drove back up there. On the way up there my wife called and told me that there was an extra burger in the bag which we hadn't ordered and didn't notice while I was home as I was looking for a chicken sandwich. So I pull through the drive thru and explain the situation the initial lady seemed very helpful and wanted to make it right she went to speak to the manager (I believe his name was William) then reluctantly came back to the window explaining that he had said if I wanted that I'd have to order and pay again. I started to drive off but decided to go inside to try and explain to him what had happened. He asked if I had a receipt which I showed him. He then very loudly (in front of the whole restaurant) turned the receipt around facing me and said show me where its wrong very rudely. I explained what had happened then he said if you want the chicken sandwich I needed to give him the burger still being loud and rude. I replied you want me to drive 10 minutes home again get the burger and bring it back up here then he just smugly said yup. As I was driving home irritated I decided to call up the restaurant to get his name so I could file a complaint with corporate. He answered the phone told me his name was William if I remember correctly I was very frustrated. I told him I'd be calling corporate. He then said "then I will not serve you and hung up". As long as this employee has a job I will no longer be coming here and this story will be going on social media and I will continue to push the issue. This is the only review I've ever written. I felt embarrassed and disrespected in that restaurant and will continue to push the issue.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 200 N Water St, Burnet, TX?

McDonald's is open daily from 6:00 AM to 11:00 PM, except on Sundays when it opens at 7:00 AM and closes at 11:00 PM.

During what hours is the drive-thru service available at McDonald's Burnet?

The drive-thru is open from 6:00 AM to 11:00 PM Monday through Saturday, and from 7:00 AM to 11:00 PM on Sundays.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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