Feedback on customer service is mixed; while some customers praised friendly and prompt service, others reported rude interactions and poor handling of orders.
Food Quality
Many customers enjoyed the food, particularly the ice cream and burgers, but there were complaints about cold or incorrect orders.
Cleanliness
The restaurant received positive remarks for cleanliness, especially in the bathrooms, although some reviews noted unsanitary conditions.
Wait Times
Several customers expressed frustration with long wait times for food, particularly in the drive-thru, indicating a need for improved efficiency.
QQ
Quinnie
Jan 20, 2026
5.0
I surely thought I took pictures well let me say the customer service was amazing the front counter male was nice he talked to us and even recommended some tasty treats! The strawberry shake was everything and then some! Love love love DQ this visit was great as all the locations I have visited in the past. The chicken tender basket came out hot and fresh yummy and the fries along with the hunger buster hit the taste buds palate. The restaurant was organized and clean no complaints except I wish my appetite was bigger but I had had of the sandwich by my boyfriend demolished his basket.
AB
Ariel Balderas
Jan 19, 2026
2.0
Took a while for me to get my food, then when I got to work I saw this... like come on not a full piece of chicken. I get there's a rush but come on. And the fries weren't even cooked all the way. The sweet tea was the only thing that i was okay with. Then she didnt even give me my receipt for my points crumpled it and just threw it in the trash, no have a nice day or nothing. I hope they have better days.
EH
Esmeralda Hephzibah
Nov 5, 2025
1.0
It's 9:45pm & they told us they COULDN'T TAKE OUR ORDER!!! THEY had shut everything off!!
IG
ILike Grapesoda
Nov 3, 2025
5.0
The Dairy Queen in Llano, TX is a good one. Prompt and friendly service. Tried a Ranch burger with the fried jalapeños, it was fantastic!
What are the operating hours of Dairy Queen in Burnet, TX?
Dairy Queen in Burnet, TX is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and on Friday and Saturday from 11:00 AM to 11:00 PM.
Does Dairy Queen in Burnet offer dine-in and takeout options?
Yes, Dairy Queen in Burnet offers both dine-in and takeout services.
Is there a drive-thru available at Dairy Queen on South Water Street?
Yes, Dairy Queen at 502 South Water Street has a drive-thru service available.
Does the Dairy Queen in Burnet serve coffee and dessert items?
Yes, this Dairy Queen serves coffee and a variety of dessert items.
Is the Dairy Queen location wheelchair accessible?
Yes, this Dairy Queen location has wheelchair accessible entrances, parking, seating, and restrooms.
Does Dairy Queen in Burnet, TX have options for children?
Yes, Dairy Queen offers a children's menu and welcomes children, with features like high chairs available.
Can customers order online for pickup at the Burnet Dairy Queen?
Yes, customers can place orders online for pickup through Dairy Queen's official website for the Burnet location.
What nearby places can I visit before or after my meal at Dairy Queen in Burnet?
Nearby you can visit Burnet Donuts for breakfast treats, The Knot Hole Burnet for antiques and flea market finds, and Hacienda El Charro for Mexican cuisine.
Are there automotive services close to Dairy Queen in Burnet?
Yes, nearby automotive services include NAPA Auto Parts, O'Reilly Auto Parts, Express Lube Burnet for oil changes, and Lewis Automotive dealership.
What local services near Dairy Queen could be useful for customers?
Close to Dairy Queen you'll find UPS Authorized Shipping Outlet for parcels, Western Union for money transfer services, and Angela's Hair Design for beauty needs.
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