Numerous customers reported poor service, including long wait times, inattentive staff, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, dry, or overcooked wings and misrepresented menu items.
Atmosphere and Cleanliness
Several customers noted cleanliness issues, including dirty tables and restrooms, which detracted from their dining experience.
Management Concerns
Feedback indicated a lack of effective management, with reports of unprofessional behavior and inadequate responses to customer complaints.
Positive Experiences
Despite the negative feedback, some customers praised specific servers for their excellent service and enjoyed the atmosphere during game days.
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theresawarren333
6 days ago
2.0
I ordered take out when I had family come in from out of state. My family wanted wings and I knew I should have NOT ordered from Buffalo Wild Wings. The wings were dry as HELL. They tasted like they were cooked weeks in advance and re-heated in a microwave. I had spent over $63.00 dollars to get this crap. Never again. I gave you all 3 chances and this was the last! Buffalo Wild Wings used to be the best wings ever! Not anymore. What happened Buffalo Wild Wings? I did post a comment on my app to the Burleson, TX store. And of course, no comment or calling me. Nasty Wings!
EC
Eric Crawford
Nov 15, 2025
1.0
So I walk in and I'm waiting to be seated as the sign says. 5 minutes go by and a group of 4 walk in and the host greats them and walks them to a table. The whole time i was waiting there no one asked me anything. So the host walks to the back and I get his attention to let him know I was here waiting before the group of 4 walked in and he shruggeg shoulders. I decide to just get a Togo order Instead, mind you I'm still waiting at the counter. A woman comes out and answers the phone and has a 5 min conversation while I'm still waiting to make my order. I always thought it's customer service to talk to who is in front of you and the phone calls can wait.
I'm a person of color and the blatant disrespect from the host makes no sense to me
Manager and supervisors need to coach their team better
AA
Alena
Nov 15, 2025
2.0
Ummmm. Food was barely warm and wrong plus tasteless no flavor. There was 4 of us and had to wait 10 min on last plate. Strawberry lemonade was the only good thing. Food and service went down
SW
Stewart Ware
Nov 15, 2025
2.0
Great staff but food was very bad not even eatable won’t be back tasting like crappy bar food
RG
Romy García
Oct 26, 2025
1.0
Bad service. They delivered our food after a 30-minute wait, and the wings and fries were cold. We left everything on the table. We won't be back.
The manager gave us the check for free, but we ended up not eating. 😔 It's sad. It was a place we used to visit
The new puerto rican waitress never paid attention to us