AG
Ashley Garcia
Dec 31, 2025
I’ve always wanted to leave a review for this Taco Bell in Buda, Texas, but never did because honestly, every single time I’ve come to this location the workers have been rude as hell. Today, however, was the cherry on top of the cake.
My mom and I went to pick up a mobile order through the drive-thru. My mom politely told the girl on the speaker that she didn’t see an option online, but asked if they could extra-grill the burritos. She’s done this at this location before with no problem—usually they just ask “grilled or extra grilled” and take care of it.
This time, the young girl immediately responded with a very rude and argumentative “No. No. No.” She refused to help and wouldn’t even ask a manager. Then another employee jumped on the speaker and said, “We’ll take care of you.”
When we got to the window, my mom asked the young lady if she was the one who spoke to her at the drive-thru. She said yes. My mom then asked for her name because of how rude she was. The girl said, “No, no, no, I’m a minor, I can’t give that to you.” My mom asked to speak to a manager and was told that if she wanted to speak to one, she had to come inside—which is ridiculous. I’ve never heard of a manager refusing to come to the window.
When my mom went inside, the same girl was loudly telling her coworkers, “That’s her, that’s her,” pointing at my mom like this was some kind of joke. Completely unprofessional.
When my mom finally spoke to the manager, the manager came in already rude, raising her voice, saying “What’s going on? What’s going on?” without even letting my mom explain. She then told my mom, “Get out of my store, boo boo. Go on, get out, boo boo.”
Yes — the manager said that.
She then threatened to call the police. My mom calmly said that was fine and that she would call them herself. Both the employee and the manager refused to give their names. We later found out the manager’s name is Amber, identifiable by red/pink hair.
When the police arrived, they were extremely professional and apologized to my mom, stating that this location often has issues with rude teenagers who don’t want to work there. While my mom was speaking with the police, the manager had the nerve to yell insults out the door, in front of customers, like it was funny.
Even the officer said, “That’s why we don’t eat here.”
I’m very involved in the Buda, Kyle, and Creedmoor community, and I will absolutely be making sure people know about this experience until something is done about the staff and management at this location. This is beyond unacceptable behavior, especially from a manager.
Do better.