Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Brownsville,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.2
1,327 reviews
5 stars
803
4 stars
252
3 stars
127
2 stars
43
1 star
102
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with portion sizes and the freshness of the food, particularly the chicken, which was often described as dry or reheated.
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and inattentive.
Cleanliness
Several customers noted that the restaurant was often dirty, with unclean tables and a generally unsanitary environment.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, leading to customer frustration.
Value for Money
Customers expressed dissatisfaction with the value for money, citing high prices for small portions and inconsistent food quality.
- NBNancy Bermudez2 days ago5.0Muy rico...
- JCJorge “Koke” CuevasOct 31, 20253.0La comida está sabrosa pero las porciones son muy pequeñas para el precio que tienen. Los pollos están muy pequeños 😂
- SDs dOct 28, 20252.0El Pollo loco should be renamed to no hay chicken. My burrito and tacos had almost no chicken. I paid 15 bucks for a rice and bean burrito and small taco.hadnt tried in years and I remember why. Taco Palenque s mejor
- YRYadira RodriguezOct 11, 20253.0Salad was not fresh
- AAApril AlmarazOct 5, 20253.0Extremely rude. Rushing us while we were ordering and kept interrupting. When they brought the order the worker had a huge attitude and just stared at me with the rudest look. I use my manners no matter what so I still told him thank you, and have a good night but he just smirked and walked away.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in Brownsville, TX?
El Pollo Loco is open every day from 10:30 AM to 10:00 PM.
Where is El Pollo Loco located in Brownsville?
El Pollo Loco is located at 54 S Expy 83, Brownsville, TX 78520, USA.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco offers fresh, authentic Mexican food, specializing in fire-grilled chicken entrees and handmade guacamole and salsas.
Does El Pollo Loco offer catering services?
Yes, El Pollo Loco provides catering services for events and gatherings.
Can I order El Pollo Loco food online?
Yes, you can order food online through their ordering website or via the El Pollo Loco mobile app.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Does El Pollo Loco in Brownsville have a drive-through service?
Yes, this location has a drive-through service available for customer convenience.
What nearby fast food options are close to El Pollo Loco?
Nearby fast food options include McDonald's, Oquin McDs, and Wing Barn Stuart Place, which offers various American and chicken dishes.
Are there gas stations near El Pollo Loco for easy refueling?
Yes, nearby gas stations include Exxon & Mobil Stations, Exxon, and Shell, all conveniently close for refueling needs.
What are some notable nearby places to visit before or after dining at El Pollo Loco?
You can visit Starbucks nearby for coffee, or stop by attractions like Del Angel Cemetery and professional services like Edward's Studio for wedding planning.