Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Brownsville,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.1
962 reviews
5 stars
540
4 stars
184
3 stars
103
2 stars
52
1 star
83
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some found chicken dry and overcooked, while others praised its flavor and freshness.
Cleanliness
Multiple complaints about cleanliness, including dirty tables and floors, and unsanitary conditions.
Customer Service
Inconsistent customer service experiences; some reported friendly staff while others encountered rudeness and poor order handling.
Pricing
Customers expressed concerns about high prices relative to portion sizes and food quality.
Order Accuracy
Frequent issues with incorrect orders and missing items reported by several customers.
- CBCash BratNov 8, 20255.0Excellent Service! The food was great. I ordered the Queso Guacamole Burrito & it was huge & delicious. They even had Mac & Cheese that our 1 year old ate & loved. Definitely will be returning.
- GTGabriel TrevinoNov 1, 20254.0Chicken was a little dry, but tasted good.
- HJHannah JoOct 11, 20253.0The food was good, made fresh. We got the family meal 12pc. It came with 3 large sides. Drinks were not included which I disagree with. For $50 I think drinks should be included. The cashier was pretty rude, and ignorant. It was pretty dirty, there was napkins all over the place. Soft drink area was dirty and lots of food from previous customers on the floor.
- BVBert VargasOct 11, 20255.0The food was warm. The staff was friendly. The restaurant was extremely clean. Lots of sides to choose from. The price is pretty accurate due to the high quality food they serve. Would definitely eat there again.
- JMJames San MiguelSep 22, 20252.0I choose this one cause it’s near to the house .. second strike .. first time order was wrong .. second time no utensils stale chips and no salsas .. and many items are not available on the menu .
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Brownsville, TX?
El Pollo Loco is open daily from 10:30 AM to 10:00 PM.
Where is El Pollo Loco located in Brownsville?
The restaurant is located at 85 E Alton Gloor Blvd, Brownsville, TX 78526, United States.
Can I order food online from El Pollo Loco?
Yes, you can order online via their website or through the El Pollo Loco app.
What types of cuisine does El Pollo Loco serve?
El Pollo Loco specializes in Mexican cuisine, focusing on fire-grilled chicken and related Mexican entrees.
Does El Pollo Loco offer catering services?
Yes, catering services are available at El Pollo Loco.
What payment methods are accepted at El Pollo Loco?
They accept American Express, Discover, and Visa credit cards.
Does this location have a drive-through?
Yes, El Pollo Loco in Brownsville offers a drive-through service for your convenience.
Is there a coffee shop near El Pollo Loco where I can grab a drink before or after my meal?
Yes, there are coffee shops nearby including 7 Brew Coffee, Savor The Sip Cafe, and Coffee Shop At Valley Regional which are great spots to visit before or after dining at El Pollo Loco.
Are there banks close to El Pollo Loco if I need to handle finances during my visit?
Yes, International Bank of Commerce and IBC Bank are located nearby for your banking needs.
What medical facilities are situated near El Pollo Loco for emergencies or health services?
Nearby medical facilities include Brownsville Fire Department Station 9, Boys and Girls Urgent Care, Su Clinica - Brownsville, and Valley Regional Medical Center.