Business Details
About
Grocery Store
No store does more than your nearby H-E-B plus! located at 420 West Bandera Road in Boerne, where you’ll find great prices, brands, quality, and selection. At H-E-B plus! stores, we're about more than groceries. We're outfitting Texas families with all they need for Texas lifestyles—from coolers sporting your favorite Texas teams to a new smoker for your famous brisket. This is your one stop for Texas Backyard, toys, housewares, grilling and outdoor, party supplies, apparel and more. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico. H-E-B partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B plus! now offers curbside pickup and grocery delivery for added convenience.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
2,819 reviews
5 stars
2,099
4 stars
465
3 stars
121
2 stars
44
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and helpful staff, with specific mentions of individuals providing outstanding service.
Store Cleanliness
Many reviews highlighted the store's cleanliness and organization, contributing to a positive shopping experience.
Product Selection
Customers appreciated the wide variety of products available, including fresh produce, meats, and organic options.
Curbside Pickup Issues
Some customers reported issues with curbside pickup, including receiving poor quality items and difficulties with parking.
Mixed Experiences
While many had positive experiences, a few customers reported negative interactions with staff or issues with specific products.
- IIitsbobbyoppNov 16, 20255.0Cheap gas, cheap car washes you can add on at the pump!
- CSCherish SpearsNov 5, 20251.0Was absolutely humiliated when my mom and I were chased down and told we had to leave the store. My service dog IN THE PET DEPOT smelled where another dog just urinated and tried to do the same…I stopped her and it was hardly anything but me being miss do the right thing went and found the sweetheart of a woman coming with the mop and told her what happened. I would have cleaned it myself! 10 minutes later here comes a snobby woman telling us we have to leave the store. It’s already hard enough being disabled! Takes everything in me to even go to the grocery store. There was no empathy or kindness. When I called to speak to a manager to ask if that is really there policy I was cut off and told that corporate said that the health depot said. My service dog has NEVER used the restroom in a store. He stated “not when they are properly trained. They are trained to go before or after”, and do I want The number for corporate. There was 0 empathy at all. I’m so disgusted as we usually sing HEB praises but not the one in Boerne. He also asked do I want him to check the cameras to see if the other lady with a dog was also asked to leave? What the heck do I care!? You are already humiliated us. If my dog took a shit in the produce section MAYBE I could understand….had I ignored it and not told anyone that she drizzled a few spots of pee…okay…that wasn’t the case. I don’t care if you are from Boerne get some class and empathy like your sweet Young employees who were so kind: kiddos the one star goes to you few.
- MMMMBNov 4, 20251.0Yesterday afternoon, I went in to pay off my sisters balance for her wedding florals. While trying to do this, there was an issue with my debit card. The cashier gave me a few minutes to figure out the issue and it did take a while, but we ended up figuring it out. During this span of time my 7 year old son was standing next to the black line dividers and as a 7 year old does, he started to mess with the divider. We immediately corrected the behavior, however the cashier also told him something, which was inappropriate as we were clearly already handling it. She was kind about it so I shrugged it off. We instructed my son to put the divider back together and move to the other side. However, Sue came out of the back just as he was fixing it, walked up to my son, snatched the rope out of his hand and said “this is why we don’t touch things” in a very nasty tone to my son. Not only was it inappropriate to correct my child while we were actively correcting him, but it was extremely inappropriate to speak to him in the tone that she used. As a customer who was making a large ($1000+) transaction, we are strongly reconsidering going through with using your location for florals after this interaction as it was extremely off putting. My son is special needs and it’s hard enough to go out in public anyway, but I assure you, he did not deserve to be embarrassed by either employee. He definitely didn’t deserve to be spoken to the way Sue spoke to him. It was unnecessary and extremely inappropriate.
- MFMargaret FinchOct 30, 20251.0I love my HEB but I have to warn people, don’t use curbside, it is far longer of a wait than it’s worth.
- ARAnja ReissneckerOct 15, 20252.0I love HEB, but after my one and only experience here today, I think I'd rather drive a little farther to go to a different one. Customer service could have been so much better. I actually returned some stuff because I decided I don't need to spend my money here at this specific HEB. The only reason I'm leaving two stars is because I love HEB as a brand, just won't be back to this store.
Frequently Asked Questions About H-E-B plus!
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of H-E-B plus! in Boerne?
H-E-B plus! in Boerne is open daily from 6:00 AM to 11:00 PM.
Does H-E-B plus! offer delivery or pickup services?
Yes, H-E-B plus! provides curbside pickup, delivery, and same-day delivery services for your convenience.
What payment methods are accepted at H-E-B plus!?
H-E-B plus! accepts American Express, Android Pay, Apple Pay, cash, check, contactless payment, Discover, MasterCard, Samsung Pay, and Visa.
Does H-E-B plus! have wheelchair accessible facilities?
Yes, H-E-B plus! has wheelchair accessible entrances and parking, as well as public restrooms.
Where can I find more information about H-E-B's COVID-19 vaccine updates?
Visit https://vaccine.heb.com/ for the latest H-E-B news regarding the COVID-19 vaccine.
What types of products can I find at H-E-B plus! besides groceries?
Besides groceries, H-E-B plus! offers coolers, Texas team apparel, smokers for brisket, toys, housewares, grilling and outdoor supplies, party supplies, and more tailored for Texas lifestyles.
Where does H-E-B source their meats from?
H-E-B sources fresh and frozen meats primarily from Texas suppliers, ranchers, and farmers, with some products sourced from other US states, Canada, and Mexico labeled accordingly.
What nearby dining options are available around H-E-B plus! in Boerne?
Nearby dining options include Honeysuckle White restaurant, Church's Chicken, Dairy Queen, Barker and Wortman cafe, and Smoothie King smoothie bar, perfect for a meal before or after shopping.
Are there any fitness centers close to H-E-B plus! in Boerne?
Yes, 24/7 Health and Fitness and 24/7 Fitness gyms are nearby for customers interested in sports and active lifestyles.
Where can I find financial services near H-E-B plus! in Boerne?
Nearby financial services include Western Union for money transfers and Coin Cloud DCM for currency exchange, as well as BBVA Compass ATMs for your banking needs.