McDonald's

3.3
2965 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
706 E I-20, Big Spring, TX
79720, United States

Hours

Reviews

3.3
2,965 reviews
5 stars
1,056
4 stars
501
3 stars
476
2 stars
227
1 star
705

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiencing long wait times and incorrect orders.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unsanitary conditions.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Speed of Service

Customers consistently noted slow service, particularly during busy times, with some waiting excessively for their food.

Customer Experience

Overall, the atmosphere was criticized for being unwelcoming, with reports of staff arguing and a lack of customer interaction.
  • RC
    Raymundo Contreras
    1 day ago
    5.0
    mc ribs and mc coffee
  • JL
    JOEY LEE
    Nov 16, 2025
    3.0
    Quick telling people I can’t take your order and telling us we have to use the Kiosk!! Zero customer service!
  • JH
    jacob hill
    Nov 10, 2025
    1.0
    When i got in line for cashier was told to use kiosk told them I was paying cash then yelled at to use the kiosk if that's how your front person greets and treats customers no thank no need for my business.
  • SS
    Samuel Stanley
    Oct 27, 2025
    1.0
    There is a group of teenagers running this restaurant. It took 30 mins to get my food, they kept shouting at each other. Complaining about work. Easily the worst mcdonalds I've ever been too. Don't stop here if all possible, it's not worth it. The employees started arguing with customers. Very rude.
  • AZ
    Azamat Zhaguparov
    Oct 26, 2025
    1.0
    Ordered DBL QTR PNDR MEDIUM. received Small single. Horrible. Triple check your bag before you leave. They will not fill your order correctly for some reason

Frequently Asked Questions About McDonald's

What are the McDonald's Big Spring, TX location's operating hours?

McDonald's in Big Spring, TX is open 24 hours a day, every day of the week.

Does this McDonald's offer drive-thru service?

Yes, the Big Spring McDonald's offers 24/7 drive-thru service.