H-E-B

4.4
1933 reviews

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 2000 South Gregg in Big Spring, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
2000 South Gregg, Big Spring, TX
79720, United States

Hours

Reviews

4.4
1,933 reviews
5 stars
1,242
4 stars
414
3 stars
158
2 stars
41
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some staff are praised for their friendliness, while others are reported as rude or unhelpful.

Product Availability

Customers appreciate the good selection of products, but some express disappointment with missing items in orders and limited stock.

Store Size and Layout

Many reviews mention the store is too small for the demand, leading to crowded conditions and parking issues.

Quality of Goods

Overall, customers are satisfied with the quality of fresh produce and meats, although there are concerns about specific items.
  • JG
    J G
    Dec 31, 2025
    1.0
    I believe curbside workers just pick the first fruit they see without checking its quality because I received multiple very obviously spoiled fruits. I received a very small bag of grapes there was a small bunch of squishy spoiled grapes at the bottom, blueberries that had mold and 1 that was stuck in the clamshell and blackberries that had 3 moldy berries that were visible before I took them out of the bag.
  • ES
    E Smith
    Dec 26, 2025
    1.0
    Michelle who works in curbside is extremely rude. Multiple times I’ve had missing items in my order & everytime it’s been solved kindly & professionally, I call & let them know & they offer to have me come back for it or refund it. Problem solved. This order I ordered a pack of steaks, for whatever reason the worker picked out a single steak. The steaks were supposed to be our dinner so that messed up our dinner plans just like the multiple times I’ve order 2 or 3 rotisserie chickens & have only received 1. So my husband & I went out for steaks instead. Due to the holidays the steak stayed in our fridge & we ended up not eating it. I called curbside to return it. Michelle answered & said they’re not returnable. So I asked because I asked for multiple steaks but only received 1 they’re not able to help me. She rudely said “they’re not returnable sweetie” then passed the phone to a manager without saying anything. That manager was polite & helpful, she returned the single steak.
  • BB
    Bryan Bailey
    Dec 1, 2025
    4.0
    Good selection at reasonable prices
  • JL
    Joe Lopez
    Nov 27, 2025
    5.0
    I came in the morning, there was quite a bit of people there but we were in and out.
  • DD
    dixicoal
    Nov 9, 2025
    4.0
    Store needs to be made larger especially the parking lot. Some of the Pharmacy help could be more friendly like others that work in there

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.