Dairy Queen

Reviews

• MM

  Mayra Martinez

  6 days ago
  1.0
  I visited Dairy Queen on 02/22/2026 around 7:30 PM with my grandparents. We all ordered crispy chicken salads, something we used to order often years ago and now go to DQ every now and then I’ve never had a problem at other locations. When we received our food, the salads were served in taco shells, which immediately seemed incorrect. I politely told the employee who handed us the food (I believe her name was Ana, though I’m not 100% sure) that our order might be wrong and explained that I had never received a chicken salad like this before. She told me it was the “new version” of the chicken salad and walked away. As I continued eating, I noticed beans at the bottom, which made no sense. After looking it up later, I confirmed this is not a new version of a chicken salad. It felt like she simply didn’t want to correct the order. I then checked my grandfather’s salad and realized his didn’t even have chicken it had ground beef instead. My grandmother asked to speak to a manager, but we were told there was no manager on site, only a shift lead, and that she couldn’t issue a refund. We were told we could wait until 10 PM when the manager would arrive to get a refund. During this time, the employee made a rude comment out loud along the lines of, “Now she wants a refund once it’s already in the garbage,” even though I had addressed the issue as soon as the food was handed to us. Other customers nearby were also having issues and witnessed her attitude. The employee continued going back and forth with me and was rude not only to us, but to other customers as well. Her behavior was extremely unprofessional and made the situation worse. We were unable to return at 10 PM because my grandparents were heading back to Houston. I called the store afterward, but no one answered. They took my phone number and said someone would contact me. To this day, I have never received a call back, a refund, or any follow-up. The issue was never resolved. This was by far the worst fast-food experience I’ve ever had. The customer service and lack of accountability were extremely disappointing. If I could give this location 0 stars, I would.
• EL

  Evan Leib

  Jan 3, 2026
  5.0
  {✓} Hope (-_-)
• PP

  Phillip

  Dec 9, 2025
  1.0
  Ice machine for the fountain drinks was empty. Floor was dirty with french fries and paper everywhere. Person taking orders was not responsive when questions were ask. The womens toilet was stopped up and was not placed out of order. Ice cream machine was also broken. This was without a doubt the worst Dairy Queen we've ever been to in any state.
• ED

  Eddie DeLuna

  Dec 5, 2025
  1.0
  Walked in after a day at work expecting to get my food how I ordered instead I got a nasty attitude from the old lady behind the cashier the 2 bigs guys in the back couldn’t fix a burger I ordered a bacon and cheese with no lettuce or tomatoe what I got was a double patty with a strip of bacon … no mayonnaise no mustard no onions NO CHEESE… took it back to get it fixed and they sent it back with a slice of cheese but no toppings
• MM

  Matthew

  Nov 28, 2025
  5.0
  Very quick and very clean inside

Frequently Asked Questions About Dairy Queen