Business Details
About
Fast Food RestaurantIce Cream Shop
Details
- Dine-inAvailable
- TakeoutAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
2.9
1,001 reviews
5 stars
249
4 stars
183
3 stars
149
2 stars
106
1 star
314
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude or inattentive staff, with many experiences of long wait times and incorrect orders.
Cleanliness
The restaurant was often described as dirty, with filthy bathrooms and unclean dining areas.
Food Quality
Food quality was inconsistent, with complaints about undercooked items, cold meals, and poorly made ice cream.
Management Issues
Many reviews indicated poor management and lack of staff training, leading to a negative overall experience.
Positive Staff Interactions
Despite the negative feedback, some customers noted friendly and helpful staff members during their visits.
- TWTobias WhiteNov 15, 20254.0Me and the family stopped for lunch. We were a bit skeptical walking in but the staff was very inviting and friendly. Service was great, food was hot and fresh! Thanks for a good experience!
- RCRichard CunninghamNov 12, 20255.0Ice cream was good
- SGSteve GOct 29, 20255.0Lots of construction at intersection to I20 - to go east bound go to street west of DQ and turn left to be at frontage road...
- HWHS WebbOct 16, 20251.0Staff is slightly rude. I asked if they had corn dogs at this location and she snickered and said we stopped selling those 7 years ago. Your location might have but not all DQ locations did. Tacos were good but fries were dry. Employees oversold stuff and didn’t listen when we said only the burger NOT the meal. Lastly, when we went to order ice cream-they made it ridiculously weird. They crammed and I mean crammed ice cream into the peanut buster parfait not allowing space for the toppings. I watched the older employee with glasses “teach” the younger two how to (ruin it basically) make it they used a spoon to push the ice cream into there as much as possible then dumped the toppings into the lid and put it on. When I opened it peanuts spilled everywhere. The hot fudge was burnt. The dilly bar was pulled from a deep freezer as cold as Antarctica. It was impossible to bite into and we had to wait 20 minutes for it to defrost. It actually was painful to my teeth to bite into. The menu to see the food was covered by the ice cream machine. There were no lids for the cups. All in all the franchise owner either doesn’t care or doesn’t try. There are much better locations for DQ’s. This definitely isn’t one of them and this come from the owner or management training.
- CMCharles MOct 15, 20254.0Place needs to be closed and updated it's in bad shape staff most are good need to relearn that a malt is thicker than a milkshake they make them the same
Frequently Asked Questions About Dairy Queen
What are the operating hours for Dairy Queen in Big Spring, TX?
Dairy Queen is open from 11:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 11:00 PM on Fridays and Saturdays.
Where is Dairy Queen located in Big Spring?
Dairy Queen is located at 1009 Lamesa Highway, Big Spring, TX 79720, USA.
Does Dairy Queen offer takeout and drive-thru services?
Yes, Dairy Queen offers both takeout and drive-thru services for customer convenience.
Is Dairy Queen in Big Spring wheelchair accessible and child-friendly?
Yes, Dairy Queen has a wheelchair accessible entrance, welcomes children, and provides high chairs and a children's menu.
Can I order Dairy Queen food online or through an app?
Yes, you can order Dairy Queen online via their pickup order link and download the DQ Texas App for exclusive deals.
Does Dairy Queen serve coffee and desserts?
Yes, Dairy Queen serves coffee and offers a variety of desserts.
Does Dairy Queen have outdoor seating or a play area for children?
No, Dairy Queen does not have outdoor seating or an area play for children.
What are some nearby convenience stores where I can shop after visiting Dairy Queen?
After visiting Dairy Queen, you can shop at nearby convenience stores such as Twice The Ice, Stripes, and Kent Kwik.
Are there nearby gas stations near Dairy Queen for refueling?
Yes, several gas stations are nearby including Alon Gas Station, Chevron, Sunoco, and Kent Kwik, which also has a convenience store.
What nearby dining options are available around Dairy Queen in Big Spring?
Nearby dining options include Casa Blanca Restaurant, Laredo Taco Company, McAlister's Deli, El Sazon, La Trailita Taqueria, and El Salzon Authentic Mexican Restaurant.