McDonald's

3.4
1805 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8516 Hwy 377 S, Benbrook, TX
76126, United States

Hours

Reviews

3.4
1,805 reviews
5 stars
654
4 stars
346
3 stars
281
2 stars
120
1 star
404

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.

Food Quality

Several reviews mentioned cold, stale, or poorly prepared food, contributing to overall dissatisfaction.

Service Speed

Customers frequently complained about slow service, both in the drive-thru and inside the restaurant.

Management Issues

There were multiple mentions of ineffective management and lack of accountability among staff, leading to a negative customer experience.
  • JA
    Joseph Aranda
    Jan 2, 2026
    1.0
    Never coming back to this McDonald’s again it’s been about two years that I’ll be coming to this McDonald’s and yet not one single order has been wrong until today. I always get my caramel macchiato with extra syrup and today wasn’t the day that it was right the coffee was bland and no extra caramel whatsoever in my coffee and I’m unhappy because they showed me with my two dollars and yet I paid for four dollars worth of coffee and no caramel whatsoever. McDonald’s you better take care of this problem because I’m unsatisfied with my coffee. It has no caramel and it’s watered down and it’s not sweet and also the Mexican lady was very rude and if she was the manager, she wasn’t really fit to be the manager
  • CE
    Chaz England
    Dec 31, 2025
    1.0
    I placed a mobile order and was asked to pull up to the first reserved stall. I waited for around five minutes and had to continually reposition my vehicle as the placement of the reserved stall was ill planned and does not compensate for the narrow, one way drive thru lane nor the individuals behind you that receive their orders before you. Upon receipt of my order, I discover that they did not follow my preparation instructions, which was to not include mayo or onions. If I’m having to wait for my order, I’d expect it to be correct.
  • MK
    Marissa Kenney
    Dec 25, 2025
    1.0
    Came here at night, drinks came to me flat and no flavor. Order taker rushed my order and anything elsed the life out of me. Even with me being kind and respectful they were very unhappy and rude Food came out and fries were cold, tasted like they had been sitting out for over an hour. Burgers were stale bread, cheese wasnt melted, and even though i ordered multiple sauces during my order i did not receive it and still had to ask at the window. Also received attitude for that. After pulling out my food and feeling how cold and nasty everything was i just pulled back through for a refund which was also a difficult process. Overall do not recommend this location unless you want to feel like a inconvenience for ordering a meal and enjoy horrible food quality. Waste of time. This location needs a redo on customer service, food quality and job abilities.
  • CH
    Cathy Harrell
    Dec 14, 2025
    1.0
    The only thing consistent about this location is the bad customer service! Today was the worst! The lady who took my payment rolled her eyes after I declined my receipt and asked her to please throw it away! When I pulled up to get my food the lady was too busy talking to other workers and just held my drink out window without saying a word then did same thing with my food. Not one word was spoken. She must have been to busy to out a napkin in the bag as well. Managers need to do better with their choices of employees.
  • TS
    Teffany Strickland
    Dec 14, 2025
    1.0
    Large fry not filled to the top. No napkins, we’re not pigs. The Speaker not helpful with the app and the girl at the window rude.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 8516 Hwy 377 S, Benbrook, TX?

McDonald's is open daily from 6:00 AM to 10:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open Monday through Thursday and Sunday from 5:00 AM to midnight; Friday and Saturday from 5:00 AM to 1:00 AM.