Arby's

3.6
722 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
9248 Us Hwy 377 South, Benbrook, TX
76126, United States

Hours

Reviews

3.6
722 reviews
5 stars
303
4 stars
157
3 stars
74
2 stars
59
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers praised friendly service while others reported rudeness and lack of attention.

Food Quality

Many customers expressed disappointment with food quality, citing cold or poorly prepared items, while a few enjoyed their meals.

Cleanliness

Numerous reviews mentioned unsanitary conditions in the restaurant, including dirty tables and restrooms.

Order Accuracy

Several customers reported issues with incorrect orders and missing items, leading to frustration.

Long Wait Times

Customers frequently complained about slow service and long wait times at both the drive-thru and inside the restaurant.
  • JG
    Juan Gonzales
    3 days ago
    1.0
    The portions were way short, he was rude, and he didn't even give me a receipt so could check what I ordered, or he put it down wrong. Check your orders before leaving this place.. It's a shame I like Arby's.
  • SS
    StretchDaHomie
    Jan 3, 2026
    2.0
    They didn't listen or repeat order back
  • TC
    Taylor Cole
    Jan 2, 2026
    1.0
    I ordered a double and this is what I got. Looking at the reviews it seems like they are purposely avoiding putting meat on the sandwiches. I’m done ordering from this Arby’s. Good luck staying open with competition moving in.
  • CR
    Christie Reed
    Nov 27, 2025
    5.0
    Staff was very friendly. Restaurant was clean and service was fast. Love my Arby's roast beef sandwiches!
  • MG
    Marie Giasson
    Nov 24, 2025
    1.0
    I went by Arbys around at 7:40 pm 11/24/25 and was so rudely spoken to by the person at the drive-thru speaker that I will not ever visit again. Evidently the young man at the speaker has never been trained in customer service and argued with me about what I was trying to order. Arbys is a joke. There are never any customers in the restaurant or even in the drive thru but I have always defended their food until now. Im not about to spend $30-$40 at a fast food restaurant with rude employees. You just lost a loyal customer.