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Brand Certified

Arby's

3.6
(727 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
9248 Us Hwy 377 South, Benbrook, TX
76126, United States

Hours

Reviews

3.6
727 reviews
5 stars
304
4 stars
159
3 stars
75
2 stars
59
1 star
130

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, rude staff, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Mixed reviews on food quality, with some customers enjoying their meals while others complained about cold, poorly prepared, or missing items.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.

Staff Friendliness

While some customers praised friendly staff, others experienced rudeness and lack of customer service.

Operational Problems

Frequent complaints about the drive-thru only accepting cash, being closed during operating hours, and staffing shortages.
  • BH
    Brian Hodge
    4 days ago
    1.0
    Gave us a cold uncooked fish sandwich
  • DC
    David Chambers
    Feb 6, 2026
    4.0
    Enjoyed a free promotional roast beef sandwich from the Dallas Stars scoring 3 or more goals. I liked the sandwich and the horsey sauce. it was quite filling.
  • AW
    Anna Wunderlich
    Feb 5, 2026
    3.0
    Nasty old overcooked mozzarella sticks, sandwich literally soaked with grease and falling apart. Lady at the drive through was nice, but boy are they slow.
  • MT
    Marc Tricomi
    Feb 5, 2026
    4.0
    My order was hot & fresh and came out quickly. The staff seemed polite. No complaints here.
  • JG
    Juan Gonzales
    Jan 9, 2026
    1.0
    The portions were way short, he was rude, and he didn't even give me a receipt so could check what I ordered, or he put it down wrong. Check your orders before leaving this place.. It's a shame I like Arby's.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Official website
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