Wendy's

Reviews

• HV

  henry vasquez

  Feb 22, 2026
  1.0
  Horrible staff could care less! Lazy!!!!
• NW

  Nancy White

  Feb 19, 2026
  1.0
  Wendy's on Brown Trail, Bedford, TX, is closed.
• TC

  T C

  Feb 15, 2026
  2.0
  Very slow service if u go inside. Floors are sticky , walls are dirty. Always out of items. Service is terrible. Fries weren't hot.
• PP

  PM Event Planning

  Jan 29, 2026
  1.0
  I visited this location today and ordered a 10-piece spicy nugget. Unfortunately, my experience was very disappointing due to the behavior and actions of the shift lead who communicates hiding through the drive thru window this afternoon. The shift lead, a taller gentleman, was unprofessional and appeared careless with food handling, which is concerning from a safety standpoint. This is not the nice gentleman who actually takes the order, the sneaky nasty mouth talker one. In my order, I received four undercooked spicy nuggets, two overcooked nuggets, and the rest were regular nuggets placed at the bottom of the container. This gave the impression that the inconsistency was being hidden, which is unacceptable. In addition, my order was missing honey mustard, and the junior bacon cheeseburger was initially forgotten. When this was brought to his attention, he responded with frustration rather than professionalism. This location is usually one of the best in the area, and I have consistently had positive experiences when other staff members are working. However, when this shift lead is on duty in the afternoon, service and quality noticeably decline. I hope leadership will review this situation and address the concerns regarding his conduct, food safety, and customer service, as it reflects poorly on an otherwise strong location.
• CW

  Corey Walker

  Jan 15, 2026
  1.0
  I accidentally placed my mobile order as a drive-thru order instead of pickup, so I went inside to explain the mistake. The employee I spoke with had an attitude the entire time and openly complained about having to do his job. The store was not busy or backed up at all, so there was no excuse for the behavior. He then told me I would have to pay again for an order I had already paid for through the app, which makes no sense and shows a clear lack of training. To make things worse, he was talking badly about me right in front of my face, clearly thinking I couldn’t hear him because he had an AirPod in his ear. On top of all that, they still managed to get my order wrong — and it was only two items. I try to be understanding when places are busy or short-staffed, but nothing was happening at the time. This was purely poor service and unprofessional behavior. I would not recommend coming here.

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