Business Details
About
Mexican RestaurantRestaurant
Our day begins making fresh chips & salsa in-house and continues as we fire up your favorite Tex-Mex flavors. Enjoy our family-friendly fare at the restaurant, to-go, or delivered in Irving, TX.
Location
On The Border Mexican Grill & Cantina
2500 Airport Freeway, Bedford, TX
76022, United States
Hours
Reviews
4.2
2,406 reviews
5 stars
1,362
4 stars
530
3 stars
247
2 stars
91
1 star
176
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the attentive and friendly service from various staff members, particularly highlighting servers like Christian, Cat, and Heather.
Food Quality
Feedback on food quality was mixed; while some enjoyed their meals, others reported issues with blandness, cold dishes, and incorrect orders.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and restrooms, which detracted from the overall dining experience.
Management Response
Customers expressed frustration with management's lack of responsiveness to complaints and issues, indicating a need for better oversight.
Menu Changes
Recent changes to the menu and food preparation received criticism, with some customers unhappy about discontinued items and altered recipes.
- LQLouise QuickNov 15, 20252.0Been eatting here for years. Now the change. Salsa changed. Bad move. Fajitas no longer have bell peppers or the nicely roasted pepper. Waiter explained, but I won't go back ever.
- ESEddie StoneNov 7, 20251.0I would like to start by saying i have loved on the border from my earliest memories all the way to my 30s and never once had a complaint. Whether I went there by myself for a drink or with family or on a date they have never disappointed me, but they changed everything up without sayong anything or even updating the menus. The new salsa is disgusting. GROSS! Everything i order there i won't really enjoy without some kind of salsa and now the salsa they have is nasty.. what ever happened to if it ain't broke dont fix it? Not to mention the quality of meat on my fajita nachos went way down hill. Theyve changed drink recipes meal recipes and even the appetizers are not the same. The worst part is they dont even tell you. You figure it out when you bite into a bland mediocre all around sad excuse of a meal. Its not the workers faults but they ruined that whole chain of restaurants! Someone somewhere made a big mistake and im pretty sure im not the only one that feels this way.. I used to go every week and went yesterday for the first time in a month or 2 and ive never been more disgusted in my life at what is supposed to be a nice restaurant... there was a time when I would fight people over saying anything bad about my on the border, but yall lost a customer today. Good luck to you but yall ruined your restaurant!
- KWKat WelchNov 5, 20251.0Ordered some Guac To-Go and got plain mashed Avocado… for $10. Also, the new warm salsa (yuck) and queso aren’t OTB. I miss the old recipes and flavors, and the giant chips of OTB. Papasitos takeover ruined just the basic chips and dips. An absolute thumbs down boo from me. 👎🏻
- MMMichelle McCallNov 4, 20255.0We had a larger group show up than what was reserved. The staff sprang into action ti make sure we were all seated and made to feel comfortable! Excellent refried beans! They r now my new favorite dish here!!
- MBMelissa BatesOct 26, 20251.0I’ve been a huge fan of On The Border for 20 years. But now? Ick. All of the changes are terrible. The changing of the salsa? Who signed off on that?! It is revolting. The queso tastes like Cheez Whiz. Normally their fajita salad is what I get because it’s consistently been the best. Oof, not this time. Instead of a side plate of sizzling fajitas and onions, it was some lukewarm strips of “fajita” already placed on the salad and the meat tasted almost sour. In fact, sour was the prevailing taste of everything. Our waiter could not have been more kind and attentive, though. Never a problem with the staff! After 2 decades of almost weekly OTB visits, this was our last.
Frequently Asked Questions About On The Border Mexican Grill & Cantina
Does On The Border Mexican Grill & Cantina accept reservations?
Yes, On The Border Mexican Grill & Cantina accepts reservations.
What are the happy hour times at On The Border Mexican Grill & Cantina?
Happy hours are Monday to Wednesday and Friday from 4:00 PM to 7:00 PM, and Thursday from 4:00 PM to 10:00 PM. The restaurant is closed for happy hour on Saturdays and Sundays.
What pickup and delivery options are available?
The restaurant offers in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery.
What are the regular operating hours of On The Border Mexican Grill & Cantina?
The restaurant is open Monday through Sunday with hours from 11:00 AM to 9:00 PM on most days, and until 10:00 PM on Fridays and Saturdays.
What types of meals does On The Border Mexican Grill & Cantina serve?
They serve lunch, dinner, happy hour specials, and late-night meals.
Where is On The Border Mexican Grill & Cantina located?
It is located at 2500 Airport Freeway, Bedford, TX 76022, United States.
What payment methods does On The Border Mexican Grill & Cantina accept?
They accept American Express, cash, Discover, MasterCard, and Visa.
Is there an online menu or ordering option available?
Yes, you can view the menu and place orders online at https://order.ontheborder.com/menu/on-border-bedford.
What nearby recreational spots can I visit before or after dining here?
Urban Air Trampoline and Adventure Park is nearby, offering fun activities for families and visitors before or after your meal.
Are there other dining options near On The Border Mexican Grill & Cantina?
Yes, nearby dining options include Applebee's Grill + Bar, Mk's Sushi, Lone Spur Cafe, and Dirty Cajun Seafood Kitchen if you want to explore different cuisines.
What nearby services or businesses could be convenient when visiting On The Border Mexican Grill & Cantina?
Nearby services include Iconic IT for computer repair, several health and medical offices like CARE Fertility Bedford and Stephanie Taylor MD, and employment agencies such as Abba Staffing & Consulting.