Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Bedford,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.0
1,217 reviews
5 stars
679
4 stars
244
3 stars
101
2 stars
54
1 star
139
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the chicken while others reported burnt or dry chicken.
Service Issues
Numerous complaints about slow service, incorrect orders, and poor customer service experiences.
Cleanliness
Inconsistent cleanliness reported; some customers found the restaurant clean while others noted dirty restrooms and dining areas.
Positive Experiences
Several customers praised friendly staff and good service, highlighting positive interactions and helpfulness.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect food served.
- CECarlos ElizondoNov 7, 20251.0Worse than minimum effort food. I ordered chicken tacos and they barely had any chicken in them. They were cold from all the toppings they added and they ended up tasting slimy and kind of gross. They use those cheap flour tortillas that get slippery when wet and tear like plastic. It’s funny that they even bothered wrapping the tacos in aluminum when they were already significantly colder than room temperature. Can’t believe I spent $40 on 9 of these tacos. Disappointing- profit inspired food
- MRMalen R.Oct 18, 20253.0Got a takeout chicken meal here. Food was good, but I wish they didn't served me burnt chicken, as the burnt bits are both bitter and causes cancer.
- KMKatherine McSep 19, 20255.0Good, affordable, healthy food. Great customer service.
- JNJeff NicholsSep 1, 20251.0tried to charge me 4 dollars for a glass of ice water. horrible customer service. I love El Pollo Loco and have for years. I will never return to this location.
- CDChris DavisAug 29, 20251.0Absolutely terrible service. The workers do not speak or understand English. Literally waited 40 min for food that was already sitting there done. Never going back.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Bedford, TX?
El Pollo Loco in Bedford is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to its customers.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards.
Can I order El Pollo Loco's food online or via an app?
Yes, you can order online through their website or via the El Pollo Loco app available on the Apple App Store.
What is the address and main contact number for El Pollo Loco in Bedford?
El Pollo Loco is located at 1900 Central Dr, Bedford, TX 76021. The main phone number is +1 817-684-9020.
Does El Pollo Loco have free Wi-Fi for customers?
Yes, El Pollo Loco provides free Wi-Fi to customers at this location.
Is there a drive-through service available at El Pollo Loco?
Yes, this El Pollo Loco location offers a drive-through service for convenience.
What nearby dining options can I visit before or after visiting El Pollo Loco?
Nearby dining options include Chick-fil-A, Central-Office Bar & Kitchen, Chili's Grill & Bar, and It's Just Wings, providing a variety of choices for meals or drinks.
What financial services are available near El Pollo Loco?
Near El Pollo Loco, you can find Bank of America Financial Center, Bank of America ATM, and Bank of America Mortgage services for your banking and mortgage needs.
Are there any fitness or wellness centers close to El Pollo Loco?
Yes, 24 Hour Fitness gym, Central Spa, and The Lash Spa are nearby for fitness and wellness activities.