Arby's

3.7
837 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3237 Harwood Rd, Bedford, TX
76021, United States

Hours

Reviews

3.7
837 reviews
5 stars
351
4 stars
192
3 stars
110
2 stars
54
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised friendly staff while others reported rudeness and indifference.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others received cold or poorly prepared food.

Cleanliness

Significant concerns about cleanliness in the dining area and food preparation areas.

Value for Money

Customers expressed dissatisfaction with pricing relative to portion sizes and food quality.
  • SD
    Sharmini Davies
    Nov 11, 2025
    1.0
    Only driving by and needed a snack Decided to try the steak bites The person at the window repeated 2x to confirm hat we were ordering the 9 piece. 2x we said yes Drive away towards our next errand stop After paying and getting the ordered food Fortunately our next stop was further down Harwood when we discovered we had paid for a 9 pc. But was given a 5 pc. Drive all the way back for an exchange. No explanation for the incorrect order. Just an apology That is one issue The next one is that individual pieces are minuscule compared to what is advertised The third issue The ridiculous price. There is no value here With everyone watching their spending and restaurants trying to survive. This is unacceptable Recommendation Do not waste your time and $ Spend the same amount of $ on a full size piece of steak from the supermarket and cook it yourself.
  • BF
    Brandon S Facebook
    Oct 28, 2025
    5.0
    Got to go the other day in the evening. Just wanted to say the man taking my order in the drive thru offered exceptional service. Very friendly, put in the sauces, napkins- didn’t even have to double check or ask! Which is a usual problem when I go to drive thru’s. I didn’t get his name but he made the experience better than usual.
  • JR
    J Ray
    Oct 26, 2025
    1.0
    Rude customer service, employees didn't want to make food 30 minutes before close, so said we'll have to eat somewhere else. Won't even try this location again
  • BD
    BENJAMIN DUMKE
    Oct 22, 2025
    2.0
    Sat in drive thru for over 10 minutes without bring greeted. Always an awkward experience here in one way or another.
  • MM
    Michelle
    Oct 20, 2025
    3.0
    Customer service was great but my food was luke warm and the fries wre keft out fries, not fresh . Haven't had Arby's in a long while and was excited. If I go next time ill just ask for everything to be fresh and check before I leave.. visit was bummer