Feedback on service quality is mixed; while many customers praised friendly and quick service, others reported rude staff and long wait times.
Food Quality
Food quality is inconsistent; some customers enjoyed hot and fresh meals, while others received cold or incorrect orders.
Cleanliness
Concerns were raised about cleanliness, particularly around the drive-thru area, with reports of unpleasant odors.
Customer Experience
Overall customer experiences vary widely, with some expressing loyalty and satisfaction, while others reported significant issues leading to a decision not to return.
JC
Joey Constantin
Feb 14, 2026
2.0
The lady (Emily) who took our order was nice. The manager was rude acting like she didn’t want to be bothered when called and complained about the order being wrong. Ordered burger only mustard cheese and meat only got mayo cheese meat only instead, was really disgusted because I can’t stand that for the money I paid they couldn’t get my food right. Also the workers there are so disorganized and slow.
MM
M M
Feb 13, 2026
5.0
I had a great experience. Was greeted when I entered. The food was hot, service was outstanding and fast.
JJ
JoAnn Jacobs
Jan 13, 2026
5.0
Good quick service! Sister loves their chicken and dumplings! This was her request after nasal surgery!!
DF
Dawn Ferrell
Jan 13, 2026
5.0
Great and friendly staff.
CK
Chante Kirven
Dec 21, 2025
1.0
I went through the drive thru on 12/21/25. The employee who took the order and the cashier was very rude and unprofessional. In my opinion, if you didn't want to come to work you should have not came to work. Some things need yo be changed within that environment at this location on Phelan. Veru bad service from those two ladies. However, the young lady who cooked in the back was lovely.