Whataburger

4.1
2549 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
1900 DECKER DR, BAYTOWN, TX
77520, United States

Hours

Reviews

4.2
2,518 reviews
5 stars
1,464
4 stars
514
3 stars
232
2 stars
97
1 star
211

What are people saying?

AI-generated from recent customer reviews

Customer Service

Service quality is inconsistent; some staff are praised for friendliness while others are reported as rude or dismissive.

Food Quality

Food quality varies significantly; some customers report fresh and hot meals, while others receive cold or incorrectly prepared items.

Cleanliness

The lobby and restrooms are generally reported as clean, but there are occasional mentions of unsanitary conditions.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Wait Times

Customers experience long wait times, particularly during busy hours, affecting overall satisfaction.
  • KS
    Kassy Salazar
    1 day ago
    1.0
    Food was great but i put a one star due to their night shift, Val. Im not the type to write reviews but this employee really disturbed me. She was very impolite when i entered and clearly inexperienced when it comes to customer service. I understand not all days are great for some people but that needs to be left at the door once you clock into work. Terrible service from her!
  • TJ
    Terry Jones
    2 days ago
    5.0
    If you’re having a tough day at work, stop by on your lunch break and see Ms. Sylvia at the drive-through window. Ms. Sylvia should be the face of this establishment, she always have a smile and wonderful attitude.
  • BG
    Bertha Garza
    5 days ago
    5.0
    This is my go to Whataburger! Sylvia at that location knows me by my name and is always so friendly. My order is always right and there’s hardly ever any wait at the drive thru.
  • CW
    Crystal Williams
    5 days ago
    5.0
    Im Officer and I go through the drive through every morning and Mrs Sylvia always have a great positive attitude, and always gives me a discount even when I don’t ask … she is a very sweet young lady !!
  • IA
    Irene Aguirre
    Dec 30, 2025
    5.0
    Where do I start!!!! This whataburger is amazing! Great service, great food not to MENTION SYLVIA!!!!! In a world where customer service has really gone sour SYLVIA makes all the difference! Shes always helpful not to mention happy! The order is never complete until she offers you a cookie, honey bun or pie!!! Thank you Sylvia from great customer service!!!!!!

Frequently Asked Questions About Whataburger

What are the operating hours for Whataburger at 1900 Decker Dr, Baytown, TX?

Whataburger is open 24 hours a day, seven days a week at 1900 Decker Dr, Baytown, TX.

Does Whataburger offer curbside pickup and delivery services?

Yes, Whataburger offers both curbside pickup and delivery services for customer convenience.