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Whataburger

3.9
(2020 reviews)

Business Details

4975 EAST FWY, BAYTOWN, TX
77521, United States
(281) 421-0371
http://www.whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
4975 EAST FWY, BAYTOWN, TX
77521, United States

Hours

Reviews

3.9
2,020 reviews
5 stars
1,067
4 stars
404
3 stars
188
2 stars
93
1 star
268

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly staff while others report rude interactions and long wait times.

Food Quality

Food quality is inconsistent, with reports of cold or incorrect orders, but also some positive mentions of delicious meals.

Cleanliness

The restaurant is generally noted for being clean, contributing positively to the dining experience.

Order Accuracy

Many customers express frustration over incorrect orders and missing items, indicating a need for improvement in order accuracy.
  • JS
    Jessica Sousa
    5 days ago
    1.0
    Carlos (claims to be a manager but doesn’t really act like one) showed zero care and concern for getting our order wrong. Food was also cold and soggy. 0/10. When did Whataburger stop caring about the guest experience? Disappointing.
  • BB
    Betty Bernard
    Feb 17, 2026
    5.0
    Cannot go wrong with Whataburger no matter what time of day always good
  • GG
    Gilbert Garcia
    Feb 10, 2026
    1.0
    Man this location used to be my spot! The last two weeks have let me down, I ordered breakfast one week and the order was wrong. I just got lunch now, I ordered through the app for curbside, got there I was waiting for 20 minutes for my food to be brought out and it still didn't come. I went inside to go ask about it and it had been sitting there just hanging out the whole time. By the time I got it everything was cold and disgusting. I just ended up throwing it away. I don't think I'll be giving them my business anymore.
  • BE
    Brenda E Ellis
    Feb 9, 2026
    1.0
    ⭐ Extremely Disappointing Experience I ordered a #2 Large combo, all the way with cheese, a large root beer, and mayonnaise on both sides of the bun. What I received was honestly very disappointing. The burger was wrapped poorly and came out plain and dry — no mayonnaise, no cheese, no pickles, nothing that I asked for. The bun was hard, the fries were noticeably small, and the root beer tasted like nothing but carbonated brown water 🤮. To make matters worse, the meat was pink, which is completely unacceptable and a serious food safety concern. When I politely let the staff know that my order was wrong and mentioned the issue with the burger, I was met with attitude instead of concern or an apology. Nothing was fixed, and no effort was made to make it right. I’ve come to expect much better from Whataburger, but this visit was a total letdown. Poor food quality, incorrect order, and unprofessional customer service made this an experience I won’t forget — for all the wrong reasons.
  • AR
    Amboy Roy
    Feb 1, 2026
    1.0
    Exactly how does a burger bun fall apart??? stay away!

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger in Baytown, TX?

Whataburger in Baytown, TX is open 24 hours every day, Monday through Sunday.

Does Whataburger offer delivery and pickup options?

Yes, Whataburger offers in-store pickup, curbside pickup, and delivery services.

Brand Certified Facts from Whataburger

Whataburger partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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