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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Baytown, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 7360 Garth Road for the ultimate SONIC experience!
Feedback on customer service is mixed; some customers praised friendly staff while others reported rudeness and unprofessional behavior.
Food Quality
Many reviews indicated inconsistent food quality, with reports of cold, undercooked, or poorly prepared items.
Speed of Service
Service speed varies significantly; some customers experienced fast service while others faced long wait times.
Order Accuracy
Numerous complaints about incorrect orders and missing items were noted, suggesting a need for better order management.
TT
Tito
Dec 4, 2025
1.0
RUDE CUSTOMER SERVICE MADE US FEEL UNWELCOME AND FOOD WASN'T ALL THAT GREAT TO BRAG ABOUT....
TK
Tiffany Kammer
Dec 3, 2025
5.0
I have been an avid sonic goer for years. And this Sonic hit my top 5 for customer service. I only had one method of payment which they did not accept but worked with me to find a solution which took a min on my side and she did not rush me make me feel rushed that she was being inconvenienced like I know it was. So thank you so much for making my sad day a bit brighter!!
SS
Sal
Sep 8, 2025
5.0
Sonic is Sonic
TS
TR SB
Aug 23, 2025
4.0
fast
KO
Kathy O
Aug 9, 2025
1.0
Mozzarella sticks were cold like they were sitting there for awhile. ( which they probably were because we waited awhile for just Mozzarella sticks and a drink.