Dairy Queen

4.0
358 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
6431 Garth Rd., Baytown, TX
77521, United States

Hours

Reviews

4.0
358 reviews
5 stars
200
4 stars
73
3 stars
24
2 stars
14
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely; some staff are praised for their friendliness while others are criticized for rudeness and lack of professionalism.

Food Freshness

Many customers report that food is often fresh and hot, but there are numerous complaints about food being overcooked or improperly prepared.

Cleanliness

The restaurant is generally noted for being clean, but there are instances of unsanitary conditions and poor hygiene practices among staff.

Order Accuracy

There are frequent issues with order accuracy, including incorrect items being served and delays in receiving orders.

Wait Times

Customers frequently mention long wait times, particularly during busy hours, which detracts from their overall experience.
  • AH
    Amanda Howard
    Oct 29, 2025
    1.0
    I pulled up at 9:30 and they were obviously open but the person working the window said kitchen was closed , only ice cream. Makes no scence.
  • TM
    T Marie
    Oct 21, 2025
    5.0
    Went inside and ordered food to go. The cashier she was African American with locs in her hair had the best attitude she was so nice and while I was waiting she brought out others food to their tables instead of them having to get up which is a nice touch. The cooks were making food cooked to order including mine. The chicken strip basket was fresh and hot fries too. This is the 2nd time I have been at this location , but this location is hands down the best one I have been to in the Houston area. If I ever want Dairy Queen this is the one I will be going to nice staff and hot and fresh food. - October 2025
  • MW
    Mary White
    Oct 3, 2025
    5.0
    I have ALWAYS LOVED Dairy Queen!!! On my way back to Dallas from Stowell, Texas and as usual, I was not disappointed.
  • JC
    Jill Clark
    Sep 13, 2025
    1.0
    Stood waiting to order. Worker walked past us and ignored us. Another lady walked in to order. Still waiting. More people walked in to order and not one person adressed any of us 1:15 Saturday Sept 13
  • KP
    Kevin Pruett
    Aug 30, 2025
    1.0
    Wait time.Is awful.I don't know why they put one here and don't have the help.They need to do like McDonald's and hire about 20 people to bring you a cup.This is ridiculous

Frequently Asked Questions About Dairy Queen

What type of food and desserts does Dairy Queen at 6431 Garth Rd. serve?

Dairy Queen serves classic fast-food items like burgers and fries, along with soft-serve ice cream and signature shakes.

What are the opening hours of Dairy Queen in Baytown, TX?

Dairy Queen is open every day from 10:00 AM to 10:30 PM.