Customers frequently reported poor service, including long wait times, rude staff, and incomplete orders.
Food Quality
Mixed reviews on food quality, with some customers praising fresh and hot meals while others complained about overcooked or improperly prepared items.
Cleanliness
Some reviews highlighted cleanliness in the dining area and restrooms, while others noted unsanitary practices among staff.
Staff Attitude
While some employees received praise for their friendliness, others were criticized for unprofessional behavior and lack of respect towards customers.
MR
Matthew Roberts
Feb 17, 2026
1.0
Terrible service can’t even answer The speaker
RS
Randol Stephens
Feb 6, 2026
1.0
I ordered a 6 piece chicken strip basket and the lady over the speaker clearly repeated what I had said and then at the end when reading over to me she said 4 piece so I politely asked, do you have a 6 piece and she of course said yes, and so I told her I would like the six piece. That with a large Root Beer making my total 17.09. Well I only got 4 pieces, and the bread isn't toasted and the fries aren't golden. I normally have a good experience with this Dairy Queen but this time it is terrible. And 17 dollars for fast food that I picked up is steep for this! I could have gotten something better for less elsewhere. I tried to give this property a chance to make it right but all 3 times I tried to call it's like the call is rejected. I know it's not my phone either because the manager on baker answered just fine.
HH
hwhutuh
Jan 9, 2026
5.0
The wait times are bad sometimes. I recommend the dipped cone.
ES
Eugene Smith
Jan 3, 2026
1.0
Had food brought from drive through and was not near restaurant so I called however, number on receipt is not in service. My order was incomplete.
RD
Raymundo Dalton
Jan 3, 2026
1.0
Went to the location today around 1:30pm was asssited by another female cashier they stated they do not take coupons from the Dairy Queen application . I advised them if it’s a repeated issue that why have they done anything to assist I asked the lady in the video what her name was refused to give it to me so I can address customer service an the GM for the store location had an attitude an a lack to assist a customer ! If you work for Dairy Queen you must follow there policies you don’t own the store you must treat everyone with respect having other workers not talk to me into assisting me in the situation that you couldn’t be professional ! YES IM STILL CALLING CORPORATE ! An yes I’m still contacting the regional manager ! An I will be filling a complaint with customer service ! I just moved to the area definitely not good for business cause word of mouth does work an it will cost you for how you treated me today ! A simple escalation because you refused to assist me when I asked for the inforamtion a per the ADA a persons with disability will be filing a complaint a showing them the whole video wich I recorded ! Definitely doesn’t need to be in management with that type of unprofessionalism !
What type of food and desserts does Dairy Queen at 6431 Garth Rd. serve?
Dairy Queen serves classic fast-food items like burgers and fries, along with soft-serve ice cream and signature shakes.
What are the opening hours of Dairy Queen in Baytown, TX?
Dairy Queen is open every day from 10:00 AM to 10:30 PM.
Where is the Dairy Queen located in Baytown, TX?
It is located at 6431 Garth Rd., Baytown, TX 77521, United States.
How can I place an order for pickup at this Dairy Queen location?
You can place a pickup order online at https://www.dairyqueen.com/en-us/order/pickup/n/45585/.
Does Dairy Queen in Baytown offer any exclusive deals through a mobile app?
Yes, you can download the DQ Texas App for exclusive deals.
What is the phone number to contact Dairy Queen at Baytown?
You can reach Dairy Queen at +1 832-695-2899.
Are there any other food options near Dairy Queen on Garth Rd.?
Nearby food options include Panera Bread, MOOYAH Burgers, Fries & Shakes, Firehouse Subs Baytown, Pizza Hut, Salata, and Smoothie King, all within close walking distance for varied dining choices.
Can I combine a Dairy Queen visit with other shopping or services nearby?
Yes, Dairy Queen is near several retail and service stores like GNC, James Avery Artisan Jewelry, Lovely Nails Spa and Skin Care, USA Wireless Cellphone & Computer Service, and Academy Sports + Outdoors.
What wellness or medical services are available close to Dairy Queen?
Nearby medical and wellness services include CenterWell Baytown, Baytown Modern Dentistry, Robert Blumenthal (doctor), The Joint Chiropractic, and Amazing Lash Studio for beauty and health needs.
Where can I find hair and beauty salons near the Dairy Queen location?
You can find beauty and hair services at Great Clips, Supercuts, Lovely Nails Spa and Skin Care, and Amazing Lash Studio near the Dairy Queen on Garth Rd.
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