Several customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, others experienced rudeness and lack of care.
Food Quality
Many reviews highlighted the quality and taste of the food, particularly the Blizzards, but there were also complaints about cold or burnt food.
Cleanliness
The location was frequently noted for its cleanliness, contributing positively to the overall experience.
Service Speed
Customers expressed frustration with long wait times in the drive-thru, impacting their overall satisfaction.
UC
Uriel Castillo
Nov 4, 2025
5.0
Ordered my jalitos ranch with no buns more protein lol they took it out like i wanted it, really enjoyed my meal
LW
libby willis
Nov 1, 2025
5.0
It's the Dude for me.. yummy
LJ
Luke James
Sep 9, 2025
1.0
I payed for something I didn’t order, sent the wrong order out the window. And I usually check but I didn’t , it was wrong thing I ordered honey barbecue chicken tenders with ranch which it says on the receipt and I got regular chicken tenders with gravy
MB
Mr Beasley
Aug 9, 2025
1.0
I come up to the drive-through. Order a medium Blizzard with 1/2 Oreo and 1/2 M&M. Ordered this 100 times. I get to the window and the kid charged me extra Oreo not once, but twice at $1 each. I say, no, I don't want extra anything. I just want half of the stuff put in it to be Oreo and the other half to be M&M. SO THEY THROW IT AWAY. They just waste their mistake. Then the manager hands me $2 in cash. Then he starts asking me all kinds of questions about how I want them to distribute 3 scoops or whatever. First of all, this isn't hard. Second, while 16 cents of tax on the $2 isn't much difference, it's my 16 cents. He didn't even consider my 16 cents he was trying to steal from me without even a thought. I just handed him the $2 and asked for a full refund. I won't be back, though I really do hope they get their act together. People go there for a treat. It shouldn't be a traumatic experience.
JR
Johanna Reyes
Jul 25, 2025
1.0
I’ve been here a couple of times the customer service is terrible it always seems rushed and they don’t care. Last couple of times I ordered a blizzard and they always seems to forget not to put chocolate syrup in it idk how hard it is to leave that out but why ask if I want it or not when I’m order it then still add some in. Makes the day worse when you realize it once I’m home.
Dairy Queen is located at 4309 Baker Rd, Baytown, TX 77521, United States.
What are the operating hours of Dairy Queen on weekdays?
From Monday to Thursday, Dairy Queen is open from 10:00 AM to 10:30 PM, and on Friday from 10:00 AM to 11:00 PM.
Does Dairy Queen serve coffee and dessert?
Yes, Dairy Queen serves coffee and dessert items.
Is there a drive-through option available at Dairy Queen?
Yes, Dairy Queen has a drive-through service for customers.
Can I order food for takeout at Dairy Queen?
Yes, Dairy Queen offers takeout services, and you can place your order online.
Does Dairy Queen have a children's menu and wheelchair accessible entrance?
Yes, Dairy Queen offers a children's menu and has a wheelchair accessible entrance.
What are some nearby dining options customers can visit before or after Dairy Queen?
Nearby dining options include Jack in the Box, The Cuban Cafe, Pho House Brews & More, and Swamp King BBQ, offering a variety of fast food, Cuban, Vietnamese, and barbecue cuisines.
Which nearby establishments can customers visit for shopping around Dairy Queen?
Customers can visit West Town Shopping Center, Ben's Beauty Supply, Dollar General, Siempre Grocery, and All Eyes On Me for a variety of shopping needs including fashion, groceries, and beauty supplies.
Are there any nearby recreational or community facilities close to Dairy Queen?
Yes, McElroy Park is nearby for outdoor activities, and Wic serves as a community center and social service organization.
How can customers use nearby services like gas stations or ATMs when visiting Dairy Queen?
Customers can fuel up at nearby gas stations such as Citgo and Baytown Food Mart, and access cash from Bitcoin ATM Baytown - Coinhub and Coinhub Bitcoin ATM conveniently located close to Dairy Queen.