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Dairy Queen

4.1
(810 reviews)

Business Details

4309 Baker Rd, Baytown, TX
77521, United States
(281) 424-1451

About

Fast Food RestaurantIce Cream Shop

Details

  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable
  • Cash onlyNot available

Location

Dairy Queen
4309 Baker Rd, Baytown, TX
77521, United States

Hours

Reviews

4.1
810 reviews
5 stars
441
4 stars
183
3 stars
85
2 stars
36
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude behavior and poor management.

Food Quality

Food quality is inconsistent; while many customers enjoy the food, there are complaints about incorrect orders and items being served cold or burnt.

Cleanliness

The location is often noted for its cleanliness, with several customers appreciating the tidy environment.

Order Accuracy

Numerous reviews highlight issues with order accuracy, including receiving wrong items and not fulfilling special requests.

Speed of Service

Service speed varies, with some customers experiencing long wait times, particularly in the drive-thru.
  • MM
    Mari Mora
    6 days ago
    5.0
    I used to come here once in a while, but after yesterday I will be coming more often I love the service they provide the manager was caring towards me and my husband, he helped us set up our DQ points. Since it takes us longer to do so on our own we appreciate DQ service
  • TM
    T Maiale
    Feb 19, 2026
    1.0
    Hi pass by the drive thru to order a banana split and this is what I got a messy small dish Ipaid $6.00 for this seriously and the person that took my order today was unprofessional and rude. I usually go to this location and never had a problem before I am not sure why today
  • PG
    Phillip Glendenning
    Feb 11, 2026
    2.0
    I'll tile this one strike two. So about a week ago my wife and I were treated so poorly in the drive thru that we decided not to order from there and went to Jack in the box instead. Then a couple of nights ago as we had family visiting us we all decided to get some food and ice-cream from the same Dairy Queen. This time we were not treated rudely. We placed our order and received our food then drove home to give everyone their ice-cream. And to our surprise we were short one treat and mine was not made correctly. My wife called in and the Manager told her that they reolized they forgot to give us the item and to bring the receipt in and they would remake it. When I returned a couple of nights later the supervisor didn't know what to do and I asked for the 4 ice-creams to be re made for the inconvenience. The supervisor picked up his cell phone and walked away saying "I have to call her". As he returns he said he would not make anything other than the one I was missing. I was a little set back that a manager which I have been one myself for over 20 years was not willing to make up for their mistake and take care of a customer who had to return back to the restaurant with 4 simple ice-creams. I now will drive further to go to another location as I will not give them another chance to receive a third strike from me or my family. This is the treatment you get with Poor attitudes whiche is a reflection of Poor leadership.
  • JT
    joyce tate
    Jan 9, 2026
    1.0
    The mgr Juan asked us to bring back old and overly fried fish sandwiches in exchange for new ones on the next day, instead of refunding my order via phone. This is bad and customer service.
  • PK
    Poison Kills
    Jan 9, 2026
    5.0
    Super friendly crew

Brand Certified Facts from Dairy Queen

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Certified March 01, 2026Yext Knowledge Graph
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