Chipotle Mexican Grill

Reviews

• AC

  Ashland Caraway

  Feb 22, 2026
  2.0
  I love Chipotle and going in-store never fails. The food is always fresh and the experience is great. However, the online ordering service has been extremely disappointing. Multiple times now, I’ve received the completely wrong order. While support is always helpful and compensates with rewards (which I appreciate), the issue continues to happen. At this point, it feels less like a one-time mistake and more like a recurring problem with online order accuracy. I really hope this can be addressed, because I genuinely enjoy Chipotle and would love to be able to rely on online ordering the same way I can rely on the in-store experience.
• SA

  SAM A.

  Jan 26, 2026
  3.0
  Busy location with nice employees but the food was not that great considering what you get. Over 12 bucks for a burrito with a lot of rice? Also, the dining area is bare bones and could use a good cleaning.
• GR

  George Rogers

  Jan 13, 2026
  2.0
  I don’t know when the executives of Chipotle are going to actually make a change but the portions that we receive for the amount that we spend especially on the protein side is ridiculous even with double protein my burrito bowl doesn’t even fill up the bowl completely. you get two bites worth of protein, maybe three. The food is good flavor, wise most of the time, but the portions are appalling.
• RP

  Russell Payne

  Jan 1, 2026
  1.0
  I feel like they are putting me on a diet the way they do proportions
• DS

  Diane Stoker

  Dec 29, 2025
  1.0
  It's 8:25 and they don't close until 10:00 and they are out of food. Actually, they aren't out, they just don't have any to make an order if you come inside. I asked for carne asada, because I saw a worker cutting some up, but they told me I couldn't have that, so okay I will just get the steak, the container for the fajita vegetables was empty and I saw some on the grill being cooked, so I asked for some of those and the rude employee told me I couldn't have those either. I asked for the manager and when she came over and I asked her about them, she turned to another employee to translate, she didn't even speak English. The answer that was translated back to me was that the meat and vegetables I saw were for any mobile orders that come in and not for walk in guests. That is utterly ridiculous. They need someone to come in and straighten this store out. 1/6 Thought I would try again, but nope, no fajita veggies or lettuce, once they run out on the line, they do not replace, even though they have 2 hours until closing time. I guess their management doesn't care enough about the customers to try to take care of the issues.

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