Whataburger

3.9
1996 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
2020 AVENUE F, BAY CITY, TX
77414, United States

Hours

Reviews

3.9
1,948 reviews
5 stars
979
4 stars
419
3 stars
227
2 stars
83
1 star
240

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported cold, stale, or poorly prepared food, including cold fries and incorrect orders.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions, including dirty facilities and flies present.

Management

Mixed feedback on management, with some praising individual managers for good service while others criticized overall management for poor staff performance.

Order Accuracy

Numerous customers experienced issues with missing items or incorrect orders, leading to frustration and disappointment.
  • AA
    Alberto aldazabal
    Nov 12, 2025
    5.0
    Super rico todo me encantó super servicio
  • BB
    BigProffitt
    Oct 22, 2025
    1.0
    Cold fries and cold meat Patty's, terrible quality of food
  • JC
    julie Cantu
    Oct 18, 2025
    1.0
    TEACH YOUR PEOPLE CUSTOMER SERVICE SKILLS! HORRIBLE SMH. TOTALLY REFLECTS MGMT. THERE SHOULD BE EXPECTATIONS SET IN PLACE. A welcome and a Thank you would be nice. We the consumer...keep yall in business and are the reason you get a pay check. Do better please.
  • SB
    Stephen Burns
    Sep 26, 2025
    1.0
    worst whataburger in texas food is not to quality standard. been numerous times thinking maybe I will get fresh food and disappointed every time.
  • KK
    Kal. khrais
    Sep 23, 2025
    1.0
    Versace was very rude 93 winding down my order she threw it on the counter why am I paying customer I am not asking for anything free

Frequently Asked Questions About Whataburger

What types of pickup and delivery services does Whataburger in Bay City offer?

Whataburger offers in-store pickup, curbside pickup, and delivery services.

What are the operating hours of Whataburger in Bay City?

Whataburger is open 24 hours every day, Monday through Sunday.