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Whataburger

3.9
(2005 reviews)

Business Details

2020 AVENUE F, BAY CITY, TX
77414, United States
(979) 244-4959
http://www.whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
2020 AVENUE F, BAY CITY, TX
77414, United States

Hours

Reviews

3.9
2,005 reviews
5 stars
986
4 stars
420
3 stars
227
2 stars
84
1 star
245

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times and poor customer service, with many expressing frustration over incorrect orders and lack of attentiveness from staff.

Food Quality

There were mixed reviews on food quality, with some praising the taste while others complained about cold or improperly prepared items.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty facilities and unsanitary conditions.

Staff Performance

While some customers highlighted excellent service from specific staff members, many reviews pointed out a lack of training and professionalism among employees.
  • NN
    N
    Feb 20, 2026
    1.0
    Waited nearly 25 minutes for a double Whataburger Jr only to find out it wasn't even made. Nice.
  • SN
    Scott New
    Feb 5, 2026
    1.0
    Needs better customer service. How do you expect to have business when you don't take orders in drive thru line. It's happened several times having to wait several minutes in the morning with no one taking order in drive thru line. It's supposed to be a fast food service. If I have to wait 5-10 minutes until you answer on speaker to take my order I'm going somewhere else to get food like I did this morning especially when there is no one else in the car lane. So you lost my business until you get better service. All of the other Whataburgers I go to isn't this issue except for this one in Bay City. And I love all the food at Whataburgers. But this is so aggravating. If you fix this issue I will continue to go to this Whataburger in Bay City.
  • AM
    Adam J Mezulic
    Jan 16, 2026
    5.0
    Bay City has a place to park Semi an Dump Truck on side Road
  • CC
    Car2ner
    Dec 16, 2025
    5.0
    This was my first time going into the store instead of going to the take out window. Sure was busy but clean. Staff super busy but polite. Food was done to their usual good standard.
  • WC
    Whitney Crahen
    Dec 6, 2025
    5.0
    Always a good burger. Fries could have been more crispy.

Frequently Asked Questions About Whataburger

What types of pickup and delivery services does Whataburger in Bay City offer?

Whataburger offers in-store pickup, curbside pickup, and delivery services.

What are the operating hours of Whataburger in Bay City?

Whataburger is open 24 hours every day, Monday through Sunday.

Brand Certified Facts from Whataburger

This information is certified by Whataburger and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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