Whataburger

3.9
2001 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
2020 AVENUE F, BAY CITY, TX
77414, United States

Hours

Reviews

3.9
1,953 reviews
5 stars
983
4 stars
419
3 stars
227
2 stars
84
1 star
240

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Mixed reviews on food quality; while some enjoyed the burgers, many complained about cold or improperly cooked items.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty facilities and unsanitary conditions.

Staff Attitude

While some customers praised friendly staff, many others noted a lack of attentiveness and professionalism.
  • CC
    Car2ner
    Dec 16, 2025
    5.0
    This was my first time going into the store instead of going to the take out window. Sure was busy but clean. Staff super busy but polite. Food was done to their usual good standard.
  • WC
    Whitney Crahen
    Dec 6, 2025
    5.0
    Always a good burger. Fries could have been more crispy.
  • TN
    Tara Northcutt
    Dec 2, 2025
    5.0
    Great food an Great service
  • AA
    Alberto aldazabal
    Nov 12, 2025
    5.0
    Super rico todo me encantó super servicio
  • JC
    julie Cantu
    Oct 18, 2025
    1.0
    TEACH YOUR PEOPLE CUSTOMER SERVICE SKILLS! HORRIBLE SMH. TOTALLY REFLECTS MGMT. THERE SHOULD BE EXPECTATIONS SET IN PLACE. A welcome and a Thank you would be nice. We the consumer...keep yall in business and are the reason you get a pay check. Do better please.

Frequently Asked Questions About Whataburger

What types of pickup and delivery services does Whataburger in Bay City offer?

Whataburger offers in-store pickup, curbside pickup, and delivery services.

What are the operating hours of Whataburger in Bay City?

Whataburger is open 24 hours every day, Monday through Sunday.