Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders, missing items, and wrong food being served.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, others noted rude behavior and poor service.
Food Quality
Food quality varied, with some customers enjoying their meals while others complained about cold or poorly prepared food.
Speed of Service
Service speed was inconsistent, with some customers experiencing long wait times, especially in the drive-thru.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary conditions.
JL
Johnny Landry
Nov 14, 2025
3.0
West Columbia McDonald's... The staff is always respectful.our food was made just like I asked for it.and that's what I like about this McDonald's.
JD
James Day
Nov 7, 2025
4.0
I eat here semi-regularly because it's convenient when I DoorDash. The staff is excellent, the food is exactly what I expect, and even when they're busy the process is timely.
CW
Christian Wright
Oct 25, 2025
1.0
How it take 3 days to clean the frappe machine...and it's been a week since it's last availability... sound like yall don't care about us loyal customers...
JB
Jacob Barnes
Oct 18, 2025
2.0
I ordered breakfast from them through doordash and didn't get everything I ordered. I ordered hot cakes meal with an egg and bacon biscuit and a large drink. I got the biscuit and drink so I called McDonald's about my hot cakes. They did replace it but the guy on the phone had no customer service. I went to go pick up my food and when I got there, nobody had known that I should be getting a replacement meal. I spoke to a different manager and she had no customer service as well. I get home with my food and the biscuit is wrong and I got no syrup with my hot cakes. Who eats hot cakes without syrup?
LR
Logan Reed
Oct 11, 2025
1.0
If you order food here, even on the app ahead of time 80% of the time your order is wrong. Want a Dr Pepper? Guess what you get coke. Wanted a bacon McDouble with no ketchup? Guess what you’re getting ketchup whether you like it or not. I love McDonald’s but if you would like a mcheadache with your happy meal then the baycity McDonald’s location is the place for you !