H-E-B

4.5
1775 reviews

Business Details

2700 7th Street, Bay City, TX
77414, United States
(979) 245-2990
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 2700 7th Street in Bay City, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
2700 7th Street, Bay City, TX
77414, United States

Hours

Reviews

4.5
1,775 reviews
5 stars
1,195
4 stars
384
3 stars
109
2 stars
34
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies, with some praising helpfulness while others report rude or unprofessional behavior from specific employees.

Store Cleanliness

Many customers appreciate the cleanliness of the store, though some report issues with dirty conditions and maintenance.

Product Availability

Customers express mixed feelings about product availability, with some noting difficulty finding favorite items and others praising the variety.

Checkout Experience

Long checkout lines and issues with self-checkout are frequently mentioned as areas needing improvement.

Overall Satisfaction

Despite some complaints, many customers express a strong preference for HEB, citing good prices and a wide selection.
  • ZA
    Zane Archer
    3 days ago
    1.0
    I have always loved heb always preferred to go heb over Walmart ect but the one in bay city has its perks but its only downside Is its horrible produce its disgusting do not shop produce in this heb it is by far the worst heb produce I have ever been too I advise people to shop they produce from the Walmart instead
  • KB
    Kevin Bonilla
    Feb 3, 2026
    1.0
    3-3-26 , 6:55pm , the worst experience at any bakery part of a grocery store , as soon as i waslked up there the lady was on her phone , i was looking for a cheesecake, so i asked her because im from Houston not familiar with the bayvity heb, and all she did was point in a direction and got on her phone . … as i walked away toward that direction she was still leaning on the table on her phone . I asked her again and all she did was point at another direction… bad service you guys need another bakery employee that is there ti give customers a great experience!
  • NS
    Nicole Stevens
    Jan 31, 2026
    1.0
    Managers at the Bay City HEB, do better for your customers. We don't have anywhere else to go that has better groceries in town. It's absolutely unnecessary to follow and profile people who are doing absolutely nothing wrong. It's also unnecessary and beyond unacceptable to watch customers while they're in line for the checkout as if they're going to run out the door without paying or hide things from the cashier. Reading through reviews and seeing that this sort of thing happened a year ago did not surprise me. The experience of grocery shopping at this location has become uncomfortable and irritating. I have yet to say anything to any manager to escalate the situation due to the fact that I highly doubt my voice would be heard without judgement. Some extra training is needed for customer care and customer interactions and there needs to be some extensive retraining in the code of ethics. This cannot continue to happen to people who do nothing wrong. I hope that things can change but the expectations are very low. Update: Upon receiving a response to this review, it goes without saying that the issue will more than likely not be fixed. I can't expect anyone to answer the phone and actually have a conversation about this concern. I will still try calling, but my expectations for a resolution or answer to this issue remain on the floor.
  • LL
    Larry Luedecke
    Jan 25, 2026
    2.0
    Every thing is in Spanish when you call. We are in America and it should be in English were we can understand
  • LL
    Leonardo
    Jan 10, 2026
    5.0
    EL MEJOR LUGAR PARA COMPRAR NUMERO 1 BUENA ATENCIÓN Y AMABILIDAD

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

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