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Whataburger

3.5
(2198 reviews)

Business Details

12100 Lake June Rd, Balch Springs, TX
75180, United States
(972) 913-8424
http://www.whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
12100 Lake June Rd, Balch Springs, TX
75180, United States

Hours

Reviews

3.5
2,198 reviews
5 stars
943
4 stars
395
3 stars
199
2 stars
134
1 star
504

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude and unprofessional behavior.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Wait Times

Long wait times are a common complaint, with several customers reporting waits of 30 minutes or more for their food.

Food Quality

While some customers enjoyed the food, others reported issues with freshness and quality, including cold or undercooked items.

Cleanliness

The cleanliness of the restaurant received mixed reviews, with some praising it while others noted unsanitary conditions.
  • NG
    Nora Glasscock
    2 days ago
    5.0
    I stopped by today and was short a few dollars because they couldn’t break a $100 bill. Instead of making it awkward, Kiera kindly covered the remaining amount without hesitation. It wasn’t about the money — it was about her kindness and the way she handled it with grace. That small act meant more to me than she probably realizes. Thank you for having employees like her.
  • MT
    Monica Tutson
    3 days ago
    5.0
    I went for lunch and had the nicest neat burger I have ever had. It was wrapped so tight and neat. No falling apart or dripping. Onion rings were hot. Kudos to whoever put that meal together 🌹
  • 77
    7snando
    Feb 12, 2026
    5.0
    Yup this place is fire, and of course I had to shoutout Ralissa for her amazing work and i love the way she’s very energetic every single time always shows up with a great attitude, with a pretty smile, and has an amazing personality. They should honestly bump up her pay to $20. Also happy late birthday as well. But overall, this place is cool and almost every time they be getting my patty melt just right, mostly no complaints and ill probably start coming here more often again.
  • TK
    Timothy Kirkpatrick
    Feb 10, 2026
    1.0
    This place is ridiculous. I have been here several times and the wait time seems like it keeps getting longer. I'm not talking about because it's busy. I go there around 3 in the morning when no customers are in the drive thru. You will sit there for at least 5 or more minutes before they will even acknowledge your there and then ask you to hold on a minute. This time when I went I actually had to drive around to the drive thru window after waiting for more than five minutes and sit there for another minute or two before they realized I was sitting there even though I had honked my horn.
  • MP
    Michael Pruitt
    Feb 8, 2026
    1.0
    I really hate to do this the food was overall good but the service was terrible. The lady at the drive-thru took my order. Ask for a chicken wrap combo large unsweet tea and one buffalo sauce package. Got to the window had to repeat myself four times which is not a big deal it's loud maybe she couldn't hear me. Pull up to get my order the young lady's very rude very disrespectful. She hands me my bag when she opens the window to hand me my food turns to someone in the background. Carrying on some attitude of conversation with someone else. Looks at me with an attitude I simply asked I got a buffalo package with my order. She tells me no you have to pay for that I said I ordered it at the window she walks away without even giving me enough time to figure out what we need to do. Comes back with an attitude. I pay 55 cents again for the buffalo sauce which no big deal. Then she slams the window in my face before I could even say thank you never once did I give her attitude. Get a minute down the road to eat my food and guess what it's wrong. The food really did not make me mad being wrong it was the overall experience with the lady at the window.

Brand Certified Facts from Whataburger

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Certified March 01, 2026Yext Knowledge Graph
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