Whataburger

3.5
2180 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
12100 Lake June Rd, Balch Springs, TX
75180, United States

Hours

Reviews

3.5
2,152 reviews
5 stars
933
4 stars
391
3 stars
199
2 stars
132
1 star
497

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 30 minutes, particularly in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor attention to detail from staff.

Customer Service

While some employees received praise for their friendliness, numerous reviews mentioned rude or unprofessional behavior from staff.

Food Quality

Feedback on food quality was mixed; while some customers enjoyed their meals, others reported cold or poorly prepared food.

Cleanliness

The cleanliness of the restaurant received positive remarks from some customers, but others noted unsanitary conditions.
  • LP
    Leonard Pinson
    Jan 3, 2026
    3.0
    I go there almost every morning and get the sane thung but it's never made the same way sometimes they put gravy on it sometime they leave off part of my order so i have to go back up there .like testerday morning i was the only one there and it took 19 minutes for pancakes &sausage and a breakfast bowl.way to long but its the only one close to me
  • LS
    Leah Simpson
    Jan 1, 2026
    3.0
    Customer Service was good. I asked for mayo only and it looked like a pinch of mayo was put on the burger. Whataburger just not the same anymore. I grew up with eating Whataburger and never had the issues that is going on now. True Texan.
  • LF
    Laura Fernandez
    Dec 13, 2025
    1.0
    20 minutes and I'm still waiting on biscuits and gravy..gave them my order then had to give it to them AGAIN at the window. And now more waiting cause I don't want cheddar jalapeno biscuit for breakfast. I wish we had another close store cause this one needs to get it together
  • JJ
    Jay
    Dec 5, 2025
    1.0
    25 minute wait for our food telling us they’ll bring us our order, husband goes inside & it’s just been sitting at the counter for who knows how long ?? This is the third time this happens as well. Get it together.
  • EK
    Ed King
    Nov 29, 2025
    5.0
    They have the best salad burgers hands down, always friendly best Customer Service of any fast food restaurant

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger in Balch Springs, TX?

Whataburger in Balch Springs is open 24/7 every day, Monday through Sunday.

Does Whataburger in Balch Springs offer delivery services?

Yes, this Whataburger location offers delivery service.