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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Balch Springs, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4295 Beltline Road for the ultimate SONIC experience!
Numerous customers reported slow service, rude staff, and frequent mistakes with orders.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about cold, undercooked, or incorrect items.
Cleanliness
Several customers expressed concerns about unsanitary conditions and lack of proper hygiene practices among staff.
Operational Hours
Customers frequently noted discrepancies in operating hours, with reports of the location closing early or being unexpectedly closed.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and mentioned positive experiences with food and service.
GD
GLADYS DENISE
Feb 7, 2026
4.0
I been going this sonic for years and everytime I go they been nice. Its been clean and the food quality its pretty good to eat. But they close early at 9pm.I do recommend.
RR
Robert Ray
Feb 6, 2026
1.0
Took over 30 minutes in line to get two drinks and two fries this is crazy.
HP
Hugo Patino
Feb 5, 2026
2.0
They didn’t cook the food right and made my son throw up
HJ
heather jones
Jan 3, 2026
2.0
Ordered a cheeseburger - Food was sloppy, was barely warm, and barely had any toppings.
C_
CMT _
Nov 14, 2025
1.0
I went to this sonic this morning and sat in the drive through for 20 mins and when I finally got to the window they charged me for someone else’s food and gave me their drink when I told her that’s not what I ordered she took the drink back and sat it on the side then made me another drink then told me pull up and wait another 10 mins when I checked my daughter’s bag she had tots instead of fries that I ordered, I went in the store and she told me I had to wait another 2,5 minutes for fries, so now my daughter is late for school and I asked her will they offer me something for this inconvenience and she said just the fries she’s making, horrible customer service, her name is Stephanie and she seem to not care one bit when I told her I was going to do a review on her service also my kid was late for school because of this
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