Pizza Hut

3.1
778 reviews
Get DirectionsCallWebsite

Business Details

11928 Elam Rd, Balch Springs, TX
75180, United States
(972) 557-1400
https://locations.pizzahut.com/tx/balch-springs/11928-elam-rd
GoogleFacebook

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 11928 Elam Rd in Balch Springs, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
11928 Elam Rd, Balch Springs, TX
75180, United States

Hours

Reviews

3.1
778 reviews
5 stars
287
4 stars
107
3 stars
69
2 stars
52
1 star
263

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned that the pizza was often overcooked, dry, or not prepared as requested, leading to dissatisfaction.

Management Problems

Customers expressed frustration with management's handling of complaints and issues, citing unprofessional behavior and lack of accountability.

Inconsistent Experience

The quality of service and food varied greatly, with some customers having positive experiences while others faced significant problems.
  • JT
    Julian Turner
    6 days ago
    5.0
    Always good
  • DC
    David I Carranza
    Dec 14, 2025
    2.0
    The pizza was dry and even though i ordered extra mushrooms there was hardly any on the pizza.
  • KA
    Kristal Aguirre
    Dec 13, 2025
    1.0
    Orderd a Pizza they did not prepare it as i asked and i had specific instructions do to food alergies,and i trusted that they had prepared it as i asked and they dident and now my stomach is pounding inside,the lady said she couldnt do anything just talk to the chef about how he messed up.i believe this is irresponsible and uncareing about customers desires,it wasent for free i paid cash for it.
  • DB
    Donaven Brinkley
    Nov 4, 2025
    1.0
    The manager kept giving me ugly looks like I was trying to steal pizza when I was only placing a order I let that slide because the cashier was trying to be nice even thoughthe manager I didn't get the name but a older woman with red hair and glasses was breathing down her neck. Then I came to get the pizza and that same old lady was rude when I asked about my order. It was good pizza but this lady deserves to get fired.
  • SB
    Sharonda Brooks
    Oct 22, 2025
    1.0
    if i could give zero stars i would this is the worst pizza hut in dallas forth worth area unprofessional and unproductive there’s no way a order should take over an hour
Read more reviews on Google

Frequently Asked Questions About Pizza Hut

What are the operating hours for Pizza Hut in Balch Springs, TX?

Pizza Hut at 11928 Elam Rd in Balch Springs is open from 10:30 AM to 12:00 AM Sunday through Thursday, and until 1:00 AM on Friday and Saturday.

Does Pizza Hut in Balch Springs offer delivery and takeout options?

Yes, this Pizza Hut location offers delivery, carryout, and curbside pickup services.