Pizza Hut

3.1
774 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 11928 Elam Rd in Balch Springs, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
11928 Elam Rd, Balch Springs, TX
75180, United States

Hours

Reviews

3.1
774 reviews
5 stars
285
4 stars
107
3 stars
69
2 stars
51
1 star
262

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and unresponsive management.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including wrong items and missing food.

Food Quality

Customers complained about the quality of the food, mentioning burnt pizzas, incorrect preparation, and unsanitary conditions.

Delivery Problems

Several customers experienced significant delays in delivery, with some orders arriving cold or not at all.

Management Concerns

Feedback indicated issues with management, including unprofessional behavior and inability to resolve customer complaints.
  • DB
    Donaven Brinkley
    Nov 4, 2025
    1.0
    The manager kept giving me ugly looks like I was trying to steal pizza when I was only placing a order I let that slide because the cashier was trying to be nice even thoughthe manager I didn't get the name but a older woman with red hair and glasses was breathing down her neck. Then I came to get the pizza and that same old lady was rude when I asked about my order. It was good pizza but this lady deserves to get fired.
  • SB
    Sharonda Brooks
    Oct 22, 2025
    1.0
    if i could give zero stars i would this is the worst pizza hut in dallas forth worth area unprofessional and unproductive there’s no way a order should take over an hour
  • KF
    Kass Finton
    Oct 4, 2025
    1.0
    I was told my food would be ready in about 3 minutes, but not even 5 seconds later another worker came out and told me to pull around. I did, and ended up waiting about 15 minutes total for my order. When I finally went inside to check, the manager (I believe her name was Loren) was rude and dismissive. Instead of apologizing or just handing me the food I’d already paid for, she told me I couldn’t park by the doors and needed to move before they’d give it to me. I followed her instructions, but the whole situation was handled poorly. The communication was inconsistent, and the manager’s attitude made the experience unnecessarily frustrating.
  • TA
    Terry Akine
    Sep 24, 2025
    1.0
    I experienced a disturbing interaction with the store manager here. I made an order 09/01/2025 and it was one hour before they closed. I picked my food up, 1 personal pizza with fries and I had a free cinnamon sticks for birthday reward. Went to go pick it up and it was completely disgusting and tasted to be tampered with and I am sticking by that. I complained of course, and received a call from the general manager who tried to berate me for saying the food was tampered with. That food was absolutely awful and I have reached out to corporate on this general manager. I advised customers to stray away from this location or Pizza Hut in general. The manager has no skills to rectify situations and that needs to be looked into. I will be escalating this incident to her regional or district manager.
  • AM
    Andre Mckinney
    Sep 20, 2025
    1.0
    All places that mention a tip beforemy food has even started being prepared. Is a ZERO franchise, organization, business. It is not the customer responsibility to help pay businesses employees. Simple minded humans have fallen for this. Eventually even the most simple minded catch on and catch up. I absolutely received less than my money worth when I picked my food up. Using my own vehicle and my own gas I paid for. To pay a business for their food. LMAO the tip had to already been added to my underwhelming pizza. If I had given a tip and posted a picture of my total with tip and what I received. It would go viral as a scam. And the actual pizza was mediocre at BEST

Frequently Asked Questions About Pizza Hut

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