McDonald's

3.7
2322 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3535 Glenshire Drive, Balch Springs, TX
75180, United States

Hours

Reviews

3.7
2,322 reviews
5 stars
1,008
4 stars
435
3 stars
339
2 stars
158
1 star
382

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their friendliness while others were reported as rude and unhelpful.

Food Quality

Several reviews mention issues with food quality, including cold items, incorrect orders, and old or poorly prepared food.

Cleanliness

The location is noted for being clean, with some customers specifically mentioning the cleanliness of the restrooms.

Service Speed

Many customers reported long wait times and slow service, particularly during busy hours.

Order Accuracy

Numerous complaints about incorrect orders and missing items were highlighted, indicating a need for better order management.
  • AA
    Aaron Acevedo
    Jan 4, 2026
    1.0
    There’s lane 1 and 2 not lane 111111 then 2 then 111 then 2
  • SG
    Shawn Guynes
    Dec 26, 2025
    4.0
    Ordered through the app. I picked up from curbside. The employee brought out my order in less than five minutes. He greeted me with a smile and wished me a good night. The food and sundae were good. Everything in order was correct.
  • GM
    GRAND MARQUIS
    Dec 20, 2025
    5.0
    Super clean, the motion in the kitchen was great everyone was doing something productive and the workers were nice. They were way quicker than I expected
  • DB
    Danny B
    Dec 16, 2025
    2.0
    I visit this location often, usually late night. Every time I order the same thing 40 piece nugget they try to ring them up as 2 20 piece…and then I ask for sauce and they try to add extra for extra sauce. I called the guy taking my order out on it the other day for this being something he always tried to do and he said “do you want me to take your order or not because I don’t care.” I asked for his name and he said “I don’t have to give you that.” Now…the guy that works the window, Dontrail, is always very friendly and professional and apologized. He sees me on a regular basis and knows I’m not “that guy” that acts like that. I couldn’t believe how rude this other guy was. After talking with some other employees I found out the guys name I Johnny…and Johnny is like that with everyone. Johnny evidently doesn’t like working there from what I hear and that’s why they put him on night shift. That’s not my fault. I happen to have a dashcam recording of this interaction and will be posting it along with all the info to this location so people can witness it for themselves and ask the bigger question. Is this how McDonalds trains their employees? To scam the customers trying to save a couple extra dollars by charging them more? Trying to charge customers extra for extra sauce they didn’t ask for? Imagine if every McDonalds did this to all of their loyal customers because it seems to be normal at this location. We’ll see how the internet reacts after me posting to my 200k+ followers
  • CS
    Cristal Sanchez
    Dec 7, 2025
    1.0
    ⭐️ 1 Star (only because I have to in order to write this review) Bad service! We waited for close to 30 minutes for our to-go order and it never came out. When we finally asked, we were told they were prioritizing customers with rewards and the drive-thru… even though we used our rewards too. No explanation, no update, and not even an apology. Completely disappointing and unorganized. This location seriously needs to train their management & staff on how to provide great customer service and time management.

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's location is open 24 hours every day except on Friday when it operates from 05:30 to 04:00.

Does this McDonald's offer drive-thru service?

Yes, this McDonald's offers drive-thru service available 24 hours daily, with Friday hours from 05:30 to 04:00.