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Domino's Pizza

3.5
(635 reviews)

Business Details

13004 Spring Oaks Drive, Balch Springs, TX
75180, United States
(972) 557-7100
http://www.dominos.com/?utm_campaign=menutest

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Balch Springs? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 13004 Spring Oaks Drive .

Location

Domino's Pizza
13004 Spring Oaks Drive, Balch Springs, TX
75180, United States

Hours

Reviews

3.5
635 reviews
5 stars
278
4 stars
94
3 stars
71
2 stars
39
1 star
153

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for orders, poor communication, and rude staff interactions.

Food Quality

Many reviews highlighted issues with food being cold, poorly made, or incorrect orders, leading to dissatisfaction.

Management Concerns

Customers expressed frustration with management's lack of accountability and professionalism, particularly in handling complaints.

Positive Staff Interactions

Some customers praised individual staff members for their friendliness and helpfulness, indicating that service quality can vary.

Hygiene Concerns

Several reviews raised serious concerns about cleanliness and food safety, including cross-contamination and unsanitary conditions.
  • FD
    Faith Daniel
    3 days ago
    1.0
    I went to the app and ordered 2 medium pizzas 2 toppings. Received 1 and I'm not sure what happened. I call them and they said I only ordered 1 pizza. Here is the problem why would I order 1 medium pizza for 20+ dollars when on the deal I selected it says 2 at 6.99 each. Called to ask what happened and they wouldn't honor the 2 pizza deal. Left me with the 1 pizza for 20+. Worst manager ever.
  • RR
    Ryan
    Feb 21, 2026
    1.0
    I ordered a hand tossed pizza online for curb side pick up. When I get there I do what the app tells me to which to check in and let them know I’m there and it says it on the way. After 10 mins I check the app and it tells me turn on my head lights so they could identify me , keep in mind I was the only yellow jeep that I had described to the app in the parking lot. After another 10 minutes it tells me to turn on my hazard lights so I go inside at this point. I walk in and the only customer where I continue to wait another 7 minutes for the employee on the phone to ask me what I need. I tell her and my pizza is took out the warmer and handed to me. We get home and open it and not only is it dried out from over cooking it also paper thin . It tasted like a frozen pizza from the grocery store. I will never go to this location again.
  • RS
    Roe Salas
    Feb 12, 2026
    1.0
    ⭐️ If I could give this location 0 stars, I would. On January 2nd, I placed a pickup order for 5 pizzas. We live only 7 minutes away, yet every single pizza was cold, dry, and barely had any cheese or sauce. It was extremely disappointing. When I called to complain, the male manager told me he couldn’t issue a refund but would put a credit on my account for 5 pizzas. He also mentioned I had an additional credit from July that I could still use. On February 1st, I called to redeem my credit. I was placed on hold and hung up on twice before finally speaking to the manager, Stephanie. She told me none of her managers confirmed speaking to me and that there was no credit on my account, but that she would “honor it.” She also insisted the order had to be the exact same pizzas as before. I was hesitant since the original order was terrible, but I agreed. When I asked about the July credit the previous manager mentioned, she said she wouldn’t honor it because it was before she became manager and she couldn’t confirm the conversation. After going back and forth for several minutes, she eventually offered one-topping pepperoni pizza which is what I had originally asked for before the debate. Unfortunately, when I picked up the pizzas and got home, they were once again cold and very poorly made. This Domino’s has been my go-to for over 20 years, but it’s no longer worth my time or money. Management shows no accountability, and the product quality has severely declined. Very disappointing
  • AS
    Anthony Smith
    Feb 5, 2026
    1.0
    It's very very bad when you order a pizza and watch it moving all over town and then I called only to be told that they only have one driver taking multiple orders at one time out for delivery and it's been 40 minutes now that the driver has left the store and I still don't have my pizza and they told me that if my pizza is cold they can't help that because it was hot when it left the store I'm very very discussed with the service manager he knows nothing about customer service at all
  • CM
    Carissa Molina
    Feb 1, 2026
    1.0
    Fabricio the manager is extremely rude my order was wrong and the way he handled it was terrible. Stephanie had a better attitude but wasn’t much help either.

Frequently Asked Questions About Domino's Pizza

What types of pizzas are available at Domino's Pizza in Balch Springs?

Domino's offers Specialty Pizzas, New York Style, Handmade Pan, and Parmesan Stuffed Crust pizzas, plus options to build your own.

What are the operating hours for Domino's Pizza in Balch Springs?

Open daily from 10:30 AM, closing at midnight Sunday to Thursday, and at 1 AM on Fridays and Saturdays.

Brand Certified Facts from Domino's Pizza

This information is certified by Domino's Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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