Taco Bell

Reviews

• DS

  Drank Sinatra

  5 days ago
  1.0
  Walked in and the staff just stared at me while I waited for my order to be taken. They did nothing for several minutes, just started and kept shuffling things. There were at least 3 people up front working/doing nothing but staring. And there was only 3 cars in the drive thru so it’s not like they were swamped. Weird aura weird energy terrible service
• SO

  Stephen Ocean

  Mar 28, 2026
  1.0
  I stopped by on my way home from a 12 hour shift. This was my favorite Taco Bell in Austin, and I frequent this store quite a bit. I was asked if I wanted to round it up 88 cents and I said no. I got a poopy attitude and a mess in my bag, unwrapped properly tacos. This store lost a long time customer today! If she doesn’t like her job maybe she should work elsewhere. This was a bad way to end a long day!
• DK

  Dave Kemper

  Mar 20, 2026
  5.0
  I stopped by the Taco Bell on Brodie in Austin with my two-year-old son, and I was pretty disappointed to find out that the chicken item we wanted and the new Chicken Bacon Ranch tacos I had been excited to try were already off the menu. I still think Taco Bell changes menu items way too often, and it can make ordering feel frustrating and unpredictable. That said, the staff here handled it really well. Jeffrey in particular was extremely kind, helpful, and understanding about the whole situation. He genuinely seemed to empathize with my disappointment and took the time to recommend some other items to try. He did not have to go out of his way like that, but he did, and I really appreciated
• KB

  Kristi Blansitt

  Mar 5, 2026
  1.0
  So, I had a video that explained more than I could convey about the horrific service at this location! The drive-thru woman said that, "per policy, I couldn't record the video". However, when I asked her where the policy was posted, she kept deflecting and then proceeded back to the drive-thru window and taking more drive thru orders (approximately 14, while all of the doordash and online order customers were neglected)! Everyone in the restaurant was appalled by the blatant disregard of the Taco Bell employees and I was the person who took the initiative and started to record the aghast of what was continuing to transpire with these apathetic employees! Shame on me for attempting a third time, to try and get even "decent" service at this location! I ended up waiting a total of 30 minutes for my food that I ordered 15 minutes prior, online. Then, a granddaughter and grandpa were dining in and my toddler and I sat waiting, next to them and the gentleman (grandpa) said that he placed their order online and they had waited 45 minutes for their order and their order wasn’t even correct, but he had a hungry little girl (as was my young son) and he wasn’t going to wait for them to correct their order! My heart really felt for the Doordash drivers (because I’m in nursing school and I am also a door dasher on the side) and the driver's reviews and livelihood are dependent on the service of the restaurant and simultaneously, at the mercy of this location's crew! I’ve given this location a valiant effort and honestly, they are habitually awful! 😢
• TB

  Tony B

  Mar 3, 2026
  1.0
  Terrible service. One of my worst fast food experiences. Lost my online order. Had to resubmit. Only one in dining room. Order done 30 minutes after promised time. Every single item of six items, except the cheese dip, was screwed up. They didn’t even look at the requested ingredients and gave us six chips for the dip. Eleven angry people were waiting overtime in the dining room when we left, and the manager was threatening to throw somebody out who was complaining and filming this screwed up mess of a business.