Panera Bread

Reviews

• JS

  Jordan Simpson

  Apr 4, 2026
  4.0
  Just leaving a review to say the braille sign on the women's restroom is incorrect and could potentially be confusing to blind customers.
• MC

  Maya C

  Apr 1, 2026
  2.0
  Ordered a Spinach and bacon quiche and got a plain quiche instead.
• KG

  Kefren Greenstreet

  Mar 31, 2026
  5.0
  Theresa in the drive-thru is awesome!!!! She greets me daily with my name and a smile and a perfectly fulfilled order every time. Theresa is the best!
• AH

  Ashleigh Hakes

  Mar 27, 2026
  1.0
  Ordered delivery online and was missing my Mac & Cheess as well as my auga fresca. The offered me a free pastery as a replacement... The food was subpar. Tiny portions for the cost. Rip off. Don't do it!
• CL

  Cynthia Lee

  Feb 27, 2026
  2.0
  So, I usually don't share long reviews, but in this case I am. I have been going to this Panera for years. I live in the area and my job is close as well, that's why I choose this location. But the last few times I have been there, they messed up my order three times. However, they did offer to make them up. I will say that kaMonica, one of the managers was really helpful and had great customer service. And honestly one of the times Rory who originally stated he was the general manager but who is actually a team leader, he was helpful on one of my orders that was messed up. However this morning, Rorys customer service could have been a lot better. When I was telling him about the sandwich, he said there was nothing wrong with it. I ordered the chicken avocado Cabata breakfast sandwich. There were two to three SMALL pieces of chicken on there. I did not see any avocado on there, but he claims it was on there but I checked twice. He did replace my sandwich which was appreciated, but I didn't like his tone. It was kind of rude and not customer friendly at all. Even his facial expressions were a bit rude. (He actually looked as if he was irritated by me making the complaint) But if I'm spending my money and not getting what I should be getting, of course I'm going to complain, and I'm sure he would too.When being a manager or team lead, and working with the public, you really need to have good customer service skills, and some of them at this location is lacking in that area. Honestly, if there was another Panera close to me I would actually give them a try. But since it's not I guess I'll continue to go there.I just hope the customer service gets better, especially when you're a frequent customer. I'm hoping my next experience there will be much better.