Brand Certified
Wendy's
3.6(1498 reviews)
Certified by Wendy's • Feb 22, 2026
Business Details
6210 East Ben White, Austin, TX
78741, United States
Certified by Wendy's • Feb 22, 2026
(512) 596-3298
Certified by Wendy's • Feb 22, 2026
https://locations.wendys.com/united-states/tx/austin/6210-east-ben-white
Certified by Wendy's • Feb 22, 2026
About
Certified by Wendy's • Feb 22, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Feb 22, 2026
Hours
Certified by Wendy's • Feb 22, 2026
Reviews
3.6
1,498 reviews
5 stars
581
4 stars
357
3 stars
228
2 stars
96
1 star
236
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, particularly at the drive-thru, leading to a negative dining experience.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and overall dissatisfaction with how orders were handled.
Food Quality
Customers frequently complained about cold, old, or poorly prepared food, including specific mentions of the Baconator and fries.
Cleanliness
Several reviews mentioned unsanitary conditions at the location, including dirty tables and a general lack of cleanliness.
Customer Experience
While some customers praised individual staff members for their kindness, the overall sentiment indicated a decline in customer service and satisfaction.
- KBKaylin Blair4 days ago1.0I hate this place!! I don’t even know why they’re still open! Look at all of the other reviews! My food is always cold, hard and stale. Years of complaints and they still won’t fix the issues.
- DVDavid VanceJan 29, 20261.02 employees and a manager, customers all standing waiting to give you money, 3 were there longer then ten minutes. Drive thru guy finally comes over and tells us the kitchen is down to come back in like 30 minutes!? Wth Wendy! Crazy!!
- RMRyan MorenoJan 29, 20261.0Car was broken into during the recent ice storm. Parked along the side by the entry door. Went in to for the family after work. When you at the register you are in a huge blind spot. They knew when I was out of site. Theifs took off and went to walmart and went on a shopping spree. My car was on camera too.
- LMLuis MolinaJan 17, 20261.0Mexican lady at the drive thru very rude , didn’t even ask us what size we wanted and automatically charged us a LG then when they forget a simple crispy chicken she gives us a attitude and continues on by giving us attitude because we asked for sauce for our 10 pc. This is ridiculous this isn’t the first time neither im tired and my spouse is tired of being treated like this every time at this location , action needs to be taken. Don’t mean to be rude but being honest
- MMMichelle McdonaldDec 29, 20251.0Drive-through at Wendy’s, then White and Metropolis the food is old and cold I chipped my tooth on the bacon this is unacceptable! I expect fresh food that’s what I pay for and the lady at the window was rushing me out of there bad service all the way around.
Frequently Asked Questions About Wendy's
Is 113 Montopolis Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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