Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Mixed reviews on customer service; some praised friendly staff while others reported rudeness and incompetence.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Food Quality
Inconsistent food quality reported, with some customers receiving cold or stale food, while others enjoyed fresh meals.
Operational Issues
Concerns about the restaurant's hours and availability, with reports of being closed during posted hours and long wait times.
JG
J Govea
Dec 23, 2025
5.0
Great customer service !
DM
Debbie Murray
Dec 20, 2025
1.0
I think this is Wendy’s 111. It’s the Wendy’s on interstate 35 and West WWilliam Cannon it has a young man working there every night between 12 AM and 3 AM and he is very very rude dark hair heavyset and he constantly I’ve been through here at least 10 times and every time I come through, he tells me that the frosty machine is not working, but I can go to your other Wendy’s anywhere else and you can get a frosty sometimes they don’t have chocolate, but at least they have one, but this rude gentleman doesn’t even deserve to have this job and I’m gonna make sure I spread the word while I’m driving as an Uber driver. I’m tired of him being rude to me. This is about the 10th or 11th time.
KB
Kyle Bause
Nov 26, 2025
1.0
Just got home to find half my order missing. I don’t have time to get back and get it so I guess I’m just out of the money I spent.
CM
Carlos Martinez
Nov 3, 2025
1.0
Says their open 24 hours but really in the office not working past 1 am. The store is very empty past midnight but despite people still being there and all the lights in the kitchen and office on, no one will come out no matter how many times you speak on the intercoms in the drive thru. They’re just dodging responsibility if you want food in the AM. Most likely hiding in the office so they don’t have to take any orders and just be there to get payed for doing nothing. Really childish
JG
Jade Silva GMaps
Oct 12, 2025
1.0
Took 30 whole minutes just to get our food, what the hell was that about? 5 other cars passed before we even got out food????? I understand fast food can be a bit of work but c'mon give some effort.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is the Wendy's located at 6428 South I-35 in Austin, TX currently open?
Yes, this Wendy's location is open 24/7 every day of the week.
What are the drive-thru hours at Wendy's on 6428 South I-35?
The drive-thru at this Wendy's location is open 24 hours a day, 7 days a week.
Does Wendy's at this location offer dine-in, takeout, delivery, or drive-thru options?
This Wendy's location offers dine-in, takeout, delivery where available, and drive-thru services.
Can I order Wendy's food through a mobile app or online?
Yes, you can order from Wendy's using their official mobile app or online at order.wendys.com.
What payment methods does Wendy's accept at this location?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
Does this Wendy's serve breakfast, and what meals are available?
Yes, this Wendy's location serves breakfast, lunch, and dinner with typical Wendy's breakfast sandwiches, combos, coffee, and sides.
How can I contact Wendy's at 6428 South I-35 for questions or feedback?
You can call Wendy's directly at (512) 596-3286, use their Customer Care live chat available on their Contact page, or call 888-624-8140 for assistance.
Are there any other fast food restaurants near Wendy's on South I-35 in Austin?
Yes, nearby fast food restaurants include Taco Cabana, Taco Bell, McDonald's, Burger King, Long John Silver's, Whataburger, and KFC, providing many dining options in the area.
What nearby automotive services are available near Wendy's at 6428 South I-35?
Nearby automotive services include Firestone Complete Auto Care, Long Motors car dealership, Take 5 Oil Change, and Austin Harley Davidson motorcycle dealer.
What are some nearby retail or shopping centers customers can visit before or after dining at Wendy's?
Nearby retail and shopping options include Big Lots, Rent-A-Center, Century South shopping center, AT&T Store, and Melrose Family Fashions.