Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many reviews mentioned stale or undercooked food, with specific complaints about cold items and incorrect preparation.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their kindness and noted good experiences with certain meals.
SS
Stephanie Smith
Feb 24, 2026
5.0
Major Bummer when you are OUT of Chocolate Frosty’s every time we visit!
BP
Bonez Perez
Feb 12, 2026
1.0
Horrible service. They got my order wrong 3x !!!!
Rang up wrong items, then handed me food (missing and Wrong items) and took it back. Got home and 1 Burger still wrong and missing a Drink!!! Thanks for ruining our dinner😤😡
Also just found out my kids Nuggets are SPICY!!! THEY DIDN'T EVEN ASK!!!!
So extremely upset right now.
I expect someone to make this right!
RG
Rodrigo Garay
Feb 5, 2026
1.0
-No receipt.
-Doesn’t tell me how much at the speaker.
-Asked for two spicy chickens and two fries and they charged me $24.44 I asked to explain to me how I am paying that much for these 4 items and this kid is trying to tell me he is saving me money. ($21.17 is the real total)
When he finally agreed to run the individual price instead of proactively changing it to a meal, it ran 3 dollars less and then he refused to give me a refund on my card.
I have a video of the second have where he is saying he can’t (without him in the video) as I thought he was going to try to argue with me based of his lack of professionalism.
First time at that Wendy’s and I am not going back to a shady place like that. Latino male working drive through 2/5 at 9pm. Silly boy
BH
brelle hines
Jan 17, 2026
1.0
Never order from this location every order will be incorrect, I have never gotten the correct items, yall need to do better and read and stop just giving anything out!!!
LM
Lynneker Marques
Dec 20, 2025
1.0
Quando, ao pesquisar, vi a nota 3,6 nos reviews aqui imaginei que fosse exagero. Mas chegando no local juntamente com outros dois clientes, as portas estavam simplesmente fechadas(10pm), o horário dizia 12am. Batemos na porta e um funcionário resolveu abrir. Todos os funcionários apresentavam desídia no atendimento. Pedi uma salada César e nem comi, pois as folhas estavam com mal aspecto. Não tinha o recipiente para o ketchup. Os estofados estão em condições horríveis, rasgados e sem acolchoamento. O ambiente em si apresentava um aspecto que expulsava os clientes. Chegando no banheiro, fui surpreendido com um funcionário sentado na pia. Sugiro seriamente que revejam como anda a casa. Nunca mais voltarei ali. Visitei uma Wendys em Fort Lauderdale e foi uma boa experiência. Dessa vez foi decepcionante.