Wendy's

3.5
968 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
10203 Lake Creek Pkwy, Austin, TX
78729, United States

Hours

Reviews

3.5
968 reviews
5 stars
335
4 stars
209
3 stars
180
2 stars
64
1 star
180

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.

Food Freshness

Many reviews mentioned that food was often cold or not prepared correctly, with some customers experiencing food poisoning.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables and malfunctioning drink machines.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and service during specific visits, noting fresh and hot meals.
  • AD
    Alejandra Daniela
    Nov 2, 2025
    5.0
    Emily, Wilmer and Irena were AMAZING. So friendly and had my order ready to go. Lots of fast food places near, but I’m always so assured when I come to this Wendy’s because the workers really want to do well :)
  • CL
    Croci Lopez
    Oct 30, 2025
    1.0
    Bad food and Bad employments I just bought a hamburger! The problem is, they gave me a stale hamburger and it made me really sick. I threw up the whole thing, like that was the only thing that made me ill! That's so wrong! I could die from food like that! They should know what kind of people they hire for their company!! And the biggest problem is, I know the guy who sold us the hamburger. He's really, really bad!😣😣😭😭😭
  • NC
    Nisa C
    Oct 29, 2025
    1.0
    I would just like to say that this is not the first time I have had a bad experience at this location. I've had at least two separate experiences where the Wendy's employee was rude. Today around 5:15 I went through the drive-thru with my husband on my lunch and after I made my order, the first thing I noticed was that the lady did not repeat my order so I wasn't sure if she heard anything right and she did not tell me the price of either my orders, so when I went through the window, the first thing she handed me was drinks, and I had immediately noticed that there were two large drinks, and I had asked for only one large and one medium, so that was the second thing that I found wrong and my husband had to ask how much we would needed to pay the lady because the lady didn't tell us whatsoever, but my husband had already handed the card because he was expecting it to be under $25 because we didn't order that much and he has a set limit to spend so when she came back, she told us that our order was $26 and we weren't prepared because she didn't tell us before how much we needed to pay and my husband had to ask her multiple times to wait because she went back and was talking to another employee meanwhile this other guy was watching the entire thing didn't say anything to her completely ignored me and him even though we were asking her to like wait for a second and then when she heard us and we were able to get that amount, she was still talking to the other employee and we had to tell her for one minute straight like we're ready and please swipe the card. Then she proceeded to hand us our food. I looked inside. The order was wrong. I had asked for only one fry she had charged us for two, so that entire encounter could've been avoided if she had correctly put in our order. Mind you this is all my lunch so it just felt like a waste of time. Anyways, this Wendy's is truly horrendous. As I said before I've had multiple experience with rude employees. So yeah to anybody who eats here, beware. these people clearly do not care about their customers. I thought of calling and reporting this to a but considering how they were acting, I doubt that there is somebody supervising these unprofessional employees who can't do their job:/
  • TW
    The Wizard
    Oct 28, 2025
    2.0
    Ok. Just a fast food joint.
  • C1
    crinklyfirebird 1
    Oct 6, 2025
    5.0
    It always looks empty but I think this Wendy's is a hidden gem. The service is awesome and the food is always fresh. It's very close to my place of work too. Definitely my favorite location.

Frequently Asked Questions About Wendy's

Is 112 Lake Creek Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.