Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and negative attitudes from employees.
Food Quality
Numerous reviews indicated a decline in food quality, with complaints about stale items, poorly assembled orders, and lack of freshness.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and inadequate packaging, leading to frustration and dissatisfaction.
Wait Times
Customers consistently noted long wait times, both in drive-thru and in-store, often exceeding reasonable expectations.