Taco Bell

3.4
860 reviews
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Business Details

3421 W William Cannon Dr, Austin, TX
78745, United States
(512) 892-3285
https://locations.tacobell.com/tx/austin/3421-w-william-cannon-dr.html
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About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 3421 W William Cannon Dr in Austin. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
3421 W William Cannon Dr, Austin, TX
78745, United States

Hours

Reviews

3.4
860 reviews
5 stars
308
4 stars
166
3 stars
127
2 stars
52
1 star
207

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude employees, long wait times, and unhelpful staff.

Food Quality

Many customers reported receiving cold, poorly prepared, or incorrect food items, with complaints about missing ingredients and unsatisfactory portion sizes.

Management Issues

Several reviews pointed to poor management practices, including lack of staff training, inadequate response to customer complaints, and overall disorganization.

Cleanliness

Customers expressed dissatisfaction with the cleanliness of the restaurant, particularly the bathrooms, which were described as unsanitary.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted improvements in food quality at times.
  • JN
    Jessica Nixon
    Nov 4, 2025
    5.0
    I'm a doordash driver and I've had to work long extra hours recently. The kind gentleman who was working in the Drive-Thru really made my night.
  • FC
    Federico Carrillo
    Oct 30, 2025
    3.0
    It was slow and the kids at the register was not knowledgeable about the order and was not helpful either.
  • RW
    Robert White
    Oct 11, 2025
    3.0
    Food seemed old and not worth the money i spent
  • KB
    Kristi Blansitt
    Sep 14, 2025
    1.0
    Worst experience, EVER at Taco Bell! The drive thru employee had the worst attitude and furthermore, had such a distain in his voice, that I couldn’t even understand him because he quickly spoke in an almost inaudible tone. To make matters worse, our tacos were cold and not even wrapped well and so everything fell out of the packaging, inside of the taco! I called the location to speak with a manager and apparently, they have their phone off of the hook because I tried for 10 minutes to reach someone at their location and I kept receiving a “busy” signal! I will be writing headquarters! I’m not one to complain, unless the service and experience was horrific and it was beyond catastrophic!
  • DM
    D M
    Sep 14, 2025
    1.0
    This place is crap from the customer service at the drive through ordering kiosk to them making your food. The people here do not care! This was xtra meat!! there barely is any meat on this to begin with... what would have been regular meat. It was the same thing with the steak burrito smfh this is theft. I am paying for extra and this is what I get smfh....I hate this location!!
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Frequently Asked Questions About Taco Bell

Where is Taco Bell located in Austin?

Taco Bell is located at 3421 W William Cannon Dr, Austin, TX 78745, USA.

What are the opening hours for Taco Bell's drive-through?

The drive-through is open from 9:00 AM to 2:00 AM Monday through Thursday and Sunday, and from 9:00 AM to 3:00 AM on Friday and Saturday.