The staff here is always so nice and the food is always fresh five stars
Taco Bell – 2308 E Riverside Dr, Austin, TX 78741
Order Type: Takeaway
Time: 9:34 PM
I recently visited Taco Bell on E Riverside Drive for a takeaway order. I had already placed my order ahead of time, which made the pickup process quick and convenient. The food quality was okay — everything was prepared as ordered and tasted as expected.
However, the customer service experience was disappointing. When we arrived at the drive-thru window to pick up our order, the employee told us we needed to go back and speak through the speaker instead, even though we had already ordered. We followed her instructions and went back to the speaker.
When we asked a simple question, the employee responded by repeatedly asking if we had a problem, even though we clearly said we were just asking a question. The tone felt rude and unprofessional, which made the interaction uncomfortable. We ended up just taking our order and leaving.
Overall, the food was fine, but the customer service that night was not good and could definitely be improved.
AV
Alejandro Vargas
Feb 16, 2026
Nothing note worthy about the place, average appearance, service, exactly what you expect on good, slow, chill day
SM
Sarah Magliocca
Feb 15, 2026
Awful. We came here an hour before they closed and the the automated machine came on saying they were closed. We were confused and questioned them about it and then they accused us of screaming at them which we didn't. When we got upset about the false accusations, they started laughing at us. Disgusting.
AW
Aphyr Wright
Feb 9, 2026
Do NOT order from here, especially if it's a Doordash. I was completely missing my Cinnabon 12 pack, and my Avocado Ranch Chicken Stack was laid out and cut like a quesadilla. It ruined my night and I'll never order from here again. I hate that Doordash paired me up with this store when the store closest to me never has mess ups like this.