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Subway

3.3
(303 reviews)

Business Details

12518 Research Blvd, Austin, TX
78759, United States
(512) 336-0212
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Austin Subway® Restaurant at 12518 Research Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
12518 Research Blvd, Austin, TX
78759, United States

Hours

Reviews

3.3
303 reviews
5 stars
105
4 stars
60
3 stars
40
2 stars
21
1 star
77

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and unfulfilled online orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and restrooms, and even reports of pests.

Food Quality

Several customers experienced issues with food quality, including old or improperly prepared ingredients, leading to dissatisfaction.

Inconsistent Hours

Customers frequently noted that the location does not adhere to posted opening hours, often closing early or not opening on time.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and good service.
  • AS
    Ahmed Saidu
    Feb 25, 2026
    5.0
    A rare five stars from me. Great service. Sandwich guy saved me half a dollar and got me extra food by ringing it up as the daily meal. They're not skimping on the toppings. Astonishingly for 2026 there are still plenty of tables and chairs you can sit and peacefully eat. Great portions such that I am actually full for once. Great value. Money well spent
  • AG
    ACE G
    Feb 11, 2026
    1.0
    This subway never opens on time. They used to be really good. I waited 20 minutes after they were supposed to open nobody ever showed up.
  • JG
    Jesus Gonzalez
    Dec 27, 2025
    1.0
    Cierran a las 8:30 las personas al verme llegar se metieron y no se vieron más mal servicio
  • JF
    Juan Flores
    Dec 17, 2025
    1.0
    Opens at 9 am but door was locked and employee just waved her hand saying store was closed 😑
  • SD
    Sarah Dawson
    Dec 4, 2025
    1.0
    WHY can this location not toast any sandwich if you place a mobile order?? WHY can’t this location cut a sandwich in half?? WHY did this location not give me the chips i paid for??? WHY does this location only carry room temperature drinks???? WHY does this location take an extra 10 minutes on every mobile order???? this experience was my last straw with any subway for the rest of my life genuinely

Frequently Asked Questions About Subway

Where is Subway located in Austin?

Subway is located at 12518 Research Blvd, Travis, Austin, TX 78759.

What are the operating hours of Subway at 12518 Research Blvd?

Subway is open Monday to Friday from 9:00 AM to 9:00 PM, and on Saturday and Sunday from 10:00 AM to 9:00 PM. It is closed on November 27 and December 25.

Brand Certified Facts from Subway

Subway partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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