Subway

3.3
301 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Austin Subway® Restaurant at 12518 Research Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
12518 Research Blvd, Austin, TX
78759, United States

Hours

Reviews

3.3
301 reviews
5 stars
104
4 stars
60
3 stars
40
2 stars
21
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor service and negative interactions.

Cleanliness

Numerous reviews highlighted unsanitary conditions, including dirty tables and restrooms, as well as concerns about food safety.

Operational Issues

Customers frequently mentioned problems with the store's hours, including early closures and delays in opening.

Food Quality

Several reviews indicated issues with food freshness and preparation, including old ingredients and incorrect orders.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and the quality of their sandwiches.
  • JG
    Jesus Gonzalez
    Dec 27, 2025
    1.0
    Cierran a las 8:30 las personas al verme llegar se metieron y no se vieron más mal servicio
  • JF
    Juan Flores
    Dec 17, 2025
    1.0
    Opens at 9 am but door was locked and employee just waved her hand saying store was closed 😑
  • SD
    Sarah Dawson
    Dec 4, 2025
    1.0
    WHY can this location not toast any sandwich if you place a mobile order?? WHY can’t this location cut a sandwich in half?? WHY did this location not give me the chips i paid for??? WHY does this location only carry room temperature drinks???? WHY does this location take an extra 10 minutes on every mobile order???? this experience was my last straw with any subway for the rest of my life genuinely
  • MM
    Miranda Martin
    Nov 23, 2025
    1.0
    Restrooms were out of order and the lady wasn't patient and friendly at all.
  • JG
    Jennifer Garcia
    Nov 18, 2025
    5.0
    Just left and had the best experience I’ve ever had at subway ! The line was getting long and I only saw one employee (Ernesto ) he handled the rush so well made sure every customer was greeted and taken care of and even had small talk with each one of us asking if our day was going well .. side note he also told me it was his bday today !! So shoutout Ernesto for being so positive and so kind even on your special day I hope this store location knows they have a gem working for them

Frequently Asked Questions About Subway

Where is Subway located in Austin?

Subway is located at 12518 Research Blvd, Travis, Austin, TX 78759.

What are the operating hours of Subway at 12518 Research Blvd?

Subway is open Monday to Friday from 9:00 AM to 9:00 PM, and on Saturday and Sunday from 10:00 AM to 9:00 PM. It is closed on November 27 and December 25.