Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Austin Subway® Restaurant at 7709 E. Ben White Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customers frequently reported slow service, rude staff, and poor communication, leading to a negative dining experience.
Cleanliness
There were mixed reviews on cleanliness; some praised the cleanliness while others reported dirty floors and unsanitary conditions.
Order Accuracy
Numerous complaints about incorrect orders, missing items, and lack of attention to detail in sandwich preparation.
Employee Attitude
Many reviews highlighted a lack of professionalism and poor attitudes among staff, with some customers feeling disrespected.
Food Quality
While some customers enjoyed fresh and tasty food, others reported issues with stale bread and poorly made sandwiches.
DD
David
6 days ago
1.0
Made a mistake on my order and tried calling the store. Phone rang for 15 minutes and no answer. Absolutely ridiculous. They also don’t follow their scheduled open and close times. Whoever the store manager is should be kicked in the nuts and then fired.
JC
Jonathan Caban
Feb 23, 2026
5.0
Good Services, the woman behind the counter was really nice 2/23/26
AK
A K
Feb 17, 2026
1.0
Young man working behind the counter, lacks customer service skills extremely rude won’t communicate with customers very well does not speak up. There was no thank you or anything after this purchase.
JD
Jake Duke
Jan 3, 2026
1.0
Where are the friendly girls?... This Subway used to be one of the best for its service and cleanliness. Not anymore... Today the guys served me incredibly slow and rude. The guy was just throwing vegetables into my sandwich, and it seems like they need to be trained on how to wrap them. And the girl couldn't have been slower. The line was awful, with lots of mixed-up vegetables. The floor was dirty, and the soda machine was filthy. I hope they make changes. 01/03/26
JC
Janeliz C
Jan 2, 2026
1.0
I used to think this was the best subway around east Austin but today 01/02/2025
I make an order, made my husband pick it up and when he made it to the store there was no order no one knew was was going on. Paid to upsize the drinks and the gave him small cups, paid for chips and cookies received none and all the sandwiches were missing ingredients. Never again. I’ve called the store multiple times and no ones answer.
There was also a sauce that wasn’t requested on the sandwiches and it was really bad