Subway

2.8
246 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Austin Subway® Restaurant at 500 Canyon Ridge Dr brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
500 Canyon Ridge Dr, Austin, TX
78753, United States

Hours

Reviews

2.8
246 reviews
5 stars
86
4 stars
21
3 stars
13
2 stars
14
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and unresponsive management.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

Several customers expressed dissatisfaction with the quality and portion sizes of the food, citing stale ingredients and inadequate meat.

Staffing Issues

Customers noted that the store often had insufficient staff, leading to long wait times and overwhelmed employees.

Cleanliness

While some reviews mentioned a clean environment, others pointed out unsanitary practices and poor food handling.
  • MB
    Marco Bedolla
    2 days ago
    1.0
    They don’t do promotions so I drove there for nothing. Don’t go here.
  • SF
    Shamiyah Ford
    Dec 26, 2025
    1.0
    I’ve been a delivery driver for two years, and this is the first time I’ve ever written a review. Someone really needs to check what’s going on at this store. Today I picked up a few orders and most of the items weren’t available. I know it’s not the employees’ fault they were about 15 orders behind with only two people working. I’ve been on that side too, so I get it. Someone should look into this store as soon as possible.
  • EE
    Eva
    Dec 26, 2025
    1.0
    Traveling all day and didn't have the groceries to make dinner, I saw on doordash subway was still open, this location is directly next to my job so now I know to never come back again. We ordered two meatball subs, the first time it comes with steak? I'm not entirely sure what but I tried calling multiple times before I reorder so I can know if they have meatballs or if it got substituted. For the entire hour and a half we're trying to get our food they don't pick up the phone once, my girlfriend had to be up early so we just reordered hoping it was a mistake. Nope. Someone in that restaurant seemed to enjoy making people waste their money. The second time they made our order correctly but in a 6 inch wrap instead of the footlong sandwich. We're really confused and now out of a dinner.
  • KB
    Kanav Bansal
    Dec 12, 2025
    1.0
    Since when a 6” Veggie Patty sandwich started costing $9 (without taxes). $9.74 with taxes plus tip for a 6” sandwich is way too expensive.
  • MV
    Michael V
    Nov 24, 2025
    1.0
    Absolutely ridiculous. Your phone to the store doesn't work, real convenient. So you don't have to take calls from annoyed customers. I ordered a sandwich with a Gatorade and Salt and Vinegar kettle chips. I get a KIDS JUICE BOX and Lays Sour Cream and Onion chips, not to mention it's $21 for the privilege of trash service. I can't stand eating anything form anywhere anymore. This is what we get. The price and value is ABSOLUTELY GARBAGE!

Frequently Asked Questions About Subway

Where is this Subway restaurant located?

The Subway restaurant is located at 500 Canyon Ridge Dr, Suite 704, in the Tech Ridge Center, Austin, TX 78753.

What are the operating hours of this Subway restaurant?

This Subway restaurant is open daily from 8:00 AM to 11:00 PM.