Subway

3.1
179 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Austin Subway® Restaurant at 500 E. Ben White brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
500 E. Ben White, Austin, TX
78704, United States

Hours

Reviews

3.1
179 reviews
5 stars
68
4 stars
24
3 stars
13
2 stars
14
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and poor service.

Staffing Issues

Many reviews mention understaffing and lack of training for new employees, leading to long wait times and poor service.

Cleanliness

Several customers expressed concerns about cleanliness, including unsanitary practices and dirty conditions.

Food Quality

While some customers enjoyed their food, others reported issues with freshness and incorrect orders.

Management Problems

Multiple reviews highlight poor management practices, including inadequate staffing and failure to address customer complaints.
  • KK
    Kandybbyyy
    Dec 1, 2025
    5.0
    The cashier with dark hair, is soo nice... didnt have the correct bill to get the food, and she was patiently waiting for us to get back. I loved the food, everything was great
  • JM
    Jey Maldonado
    Oct 25, 2025
    3.0
    I come to this location often because it is close to my house. I always have a great experience, however today when I went in I learned that the staff was all new management, left them by themselves without proper training and it took my took a while to get my food made and I think it is very unacceptable for management to leave them unprepared I work in a restaurant and I know to never leave new hires alone without proper training. This location should be better.
  • AO
    Alan Oran
    Aug 30, 2025
    5.0
    Fast, friendly service and great sandwiches!
  • MV
    Marie Valadez
    Aug 17, 2025
    5.0
    First time at this location and I really enjoyed it . great customer service! Store was really clean all and all I give it a five Star ✨
  • HG
    Herbert Griffin
    Aug 15, 2020
    5.0
    I love the place not just because my wife is the manager but their do make good sandwiches.

Frequently Asked Questions About Subway

What are the operating hours for the Subway at 500 E. Ben White, Austin?

Subway at 500 E. Ben White is open daily from 9:00 AM to 10:00 PM.

What types of meals are served at this Subway location?

This Subway location serves breakfast, lunch, and dinner.