Subway

3.5
268 reviews
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Business Details

1931 East Ben White, Austin, TX
78741, United States
(512) 440-8773
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Austin Subway® Restaurant at 1931 East Ben White brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1931 East Ben White, Austin, TX
78741, United States

Hours

Reviews

3.5
268 reviews
5 stars
116
4 stars
41
3 stars
30
2 stars
16
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or dismissive behavior from staff, with several instances of poor communication and lack of attentiveness.

Food Quality

There were numerous complaints about the quality and preparation of food, including issues with freshness and incorrect orders.

Cleanliness

Several reviews highlighted cleanliness issues, particularly with restrooms and overall store hygiene.

Service Speed

Customers frequently mentioned long wait times and slow service, especially during peak hours.

Employee Performance

While some employees received praise for their friendliness and efficiency, others were criticized for poor performance and lack of professionalism.
  • GG
    Gary
    Oct 30, 2025
    5.0
    Awesome clean and friendly
  • AB
    Aaron Butler
    Sep 21, 2025
    1.0
    The employee Jared fogle was really weird and creepy.
  • BW
    BT Wilkes
    Sep 10, 2025
    1.0
    BE CAREFUL AND LOOK AT YOUR RECEIPT. I JUST REALIZED THEY SOMEHOW ADDED A TIP TO MY CARD THAT I DIDN'T ENTER. CHECK YOUR RECEIPT! THEY ALSO DISABLED THEIR PHONE NUMBER.
  • ST
    Shay Tripp
    Aug 28, 2025
    3.0
    First and foremost the food is always good and consistent here. Usually the employees are friendly and respectful. Normally it's clean but not always the bathrooms. I try really hard not to be negative on my reviews cause I have worked in retail and fast food before. Customers are not fun. But a particular employee at this location for the last 3 weeks has been really rude to customers. Also this employee will not honor coupons or discounts. And will not even offer a free drink or cookie to compensate. This person does a good job as far as making sandwiches, keeping everything clean, works hard. But wow they have been really really rude to people who aren't even being rude. So i will still eat here. I still like the location and i like the employees. We all have bad days..but please consider giving this person more help or a paid vacation. This person has not been rude in the past. I think they are a hard worker snd need help or time to unwind.
  • AC
    A C
    Aug 5, 2025
    1.0
    Had a horrible attitude. Sold me a raw dough sandwich. I have pictures.
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Frequently Asked Questions About Subway

What is the address of the Subway restaurant at 1931 East Ben White?

The Subway restaurant is located at 1931 East Ben White, Suite 100, Travis, Austin, TX 78741, USA.

What are the operating hours of this Subway location?

This Subway is open daily from 9:00 AM to 9:00 PM.