Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Austin Subway® Restaurant at 1931 East Ben White brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
The cleanliness of the establishment was inconsistent, with some customers noting dirty tables and restrooms.
Food Quality
While some customers enjoyed the food, others complained about poorly made sandwiches and lack of fresh ingredients.
Staff Attitude
Several reviews highlighted a lack of professionalism and poor customer service from certain employees.
Operational Issues
Customers experienced issues with the restaurant's hours, including early closures and unavailability of menu items.
RK
Ruslan Karki
Feb 16, 2026
5.0
Fast service
JJ
Juston D. J
Feb 15, 2026
1.0
Closed at 7:40 even though they should be open until 10 pm.
Worker didn't seem interested in doing their full time.
WC
W. Brent Chandler
Feb 13, 2026
1.0
I asked him to make my sandwich the subway way, and he did not want to do that. They don’t follow the subway way. He was rude as I was leaving the building discussed he was using his fingers to shove the sandwich vegetables inside the bread and not using the knife. Clearly, the subways in this area are owned by a lazy franchise. If you’re gonna manage work or own, a subway, be proud of what you do. If you hate your job so much that you’re rude to your customers and you don’t care about putting a sandwich together for them that may be find a new job. This is not the career for year. They have Absolutely no pride in subway.
JA
Jacob “Jake” Austin,Tx
Feb 3, 2026
2.0
Lady serving food was more interested in doing chores then serving us even after I explained I was on a limited time lunch break