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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Austin, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 7708 N. Burnet Road for the ultimate SONIC experience!
Numerous customers reported long wait times, incorrect orders, and rude staff, particularly during drive-thru and mobile pickup.
Food Quality
Many reviews mentioned poor food quality, including cold, overcooked, or improperly prepared items.
Customer Experience
While some customers praised friendly staff and good service, many expressed frustration with the overall experience, citing issues with cleanliness and atmosphere.
Inconsistent Orders
A recurring theme was the frequent mistakes in orders, with many customers receiving incomplete or incorrect items.
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Felisha Farnes
6 days ago
1.0
This Sonic sucks. Takes long nd give the wrong order
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Cambrie Feldman
Feb 20, 2026
1.0
Terrible customer service. They will literally walk past you and ignore you while you’re trying to get their attention. They take forever and they’re disrespectful.
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David Chiles
Feb 15, 2026
1.0
I’ve been multiple times to this location as it is conveniently a few minutes from where I live, but unfortunately this is the worst Sonic I’ve ever visited. The last two times I’ve gone, I’ve waited 30 minutes for 2 drinks. I place mobile orders (for the half-priced drinks deal) and each time I go through the drive through they tell me to pull into a mobile order spot and they never come out to give me the order. Today after waiting in the mobile order pickup spot for 20 minutes, I went inside to see what was happening with my order and the person working had his back turned to the lobby on his phone, all while I saw at least ten drinks waiting to be delivered to customers. The manager had explained that everyone working was new, but as new employees there was no sense of urgency and as a new employee you would think not to use your phone on the floor. To those wanting the convenience of a quick snack or drink, any other fast food option in the area is probably quicker than this one. Do better sonic.
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Uriel Looez
Feb 14, 2026
3.0
Pides Una Cosa Y Te Dan Lo Que A Ellos Se Les Da La Gana
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Bella
Feb 8, 2026
1.0
Don’t do the mobile pick up or else you’ll never get your food. I waited almost AN HOUR for a soda. Absolutely ridiculous.