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Sonic Drive-In

3.4
(1178 reviews)

Business Details

6816 Mcneil Road, Austin, TX
78729, United States
(512) 219-1905

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Austin, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 6816 Mcneil Road for the ultimate SONIC experience!

Location

Sonic Drive-In
6816 Mcneil Road, Austin, TX
78729, United States

Hours

Reviews

3.4
1,178 reviews
5 stars
406
4 stars
240
3 stars
166
2 stars
102
1 star
264

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported extremely slow service, long wait times, and incorrect orders, leading to frustration and disappointment.

Staff Attitude

Many reviews highlighted rude or inattentive staff, with some customers feeling disrespected during their interactions.

Food Quality

Several customers expressed dissatisfaction with the quality of food, mentioning issues like incorrect orders, overcooked items, and poor presentation.

Equipment Problems

Multiple reviews noted that many ordering screens were broken or malfunctioning, contributing to service delays.

Mixed Experiences

While some customers had positive experiences with friendly staff and good food, these were overshadowed by the overall negative feedback.
  • AH
    Amanda Harrison
    Feb 20, 2026
    1.0
    I ordered two drinks and that was it. One a soda one a tea. We ordered both with easy ice. Ice was filled to the top, employee gave me attitude when I asked for a drink carrier and the soda wasn’t what I ordered. Did I go back to have them fix it? ABSOLUTELY NOT. You bring food back and fast food kids spit in your food or drink and I’m not taking any chances.
  • AV
    Anshul Vakil
    Feb 10, 2026
    4.0
    They're always running out of stuff, but it is a good sonic
  • MC
    Marina Collins
    Feb 7, 2026
    3.0
    I ordered Grilled cheese sandwich kid combo and it was just two buns with only cheese. This happened twice in a row with ordering from Uber eats. Grilled cheese is a menu item and they even provide the toy with the delivery. I've gotten it many times with no issue. I don't know why they can't do a regular grilled cheese, this is just disappointing. They even tried to cut it in half like it's the real deal??
  • RH
    RENEE HIMEL
    Feb 7, 2026
    2.0
    I don't care if I am there at the store or if I order through door dash. The order is never right. You call and they just dont care. I would never run a business that way.
  • KC
    Kiran Cudjo
    Jan 14, 2026
    1.0
    I walked into this Sonic today expecting something simple a quick slush, nothing fancy, nothing complicated. To my surprise, the place was practically empty; there were fewer than four cars in the lot. Anyone who has ever worked fast food knows that’s a light day. I used to work at Sonic myself, so I’m not speaking from guesswork here making a slush is a two-minute job at best. And yet, I waited. Five minutes turned into ten, ten into twenty, and by the time I hit twenty-five minutes with not a single update and not a single drink in sight, I realized I could have made my own slush at home, taken a slow walk around the block, and still beaten their pace. No apology. No explanation. No sense of urgency. Just me, sitting there wondering how a drink that requires zero cooking, zero prepping, and almost zero thought could become a half-hour ordeal. It wasn’t just slow it was disorganized, inattentive, and borderline absurd. Machines were down, employees acted like customer service was optional, and the vibe screamed “we’d rather be anywhere but serving you.” If this is the standard, then the chain has fallen far from what it used to be. I walked out with nothing and vowed I wouldn’t waste another minute here again. There are too many places that value people’s time, money, and patience to settle for this level of service. I wouldn’t recommend this location to anyone unless you enjoy long waits, broken equipment, and customer service that feels like pulling teeth. This visit turned Sonic from a casual treat into a “never again,” and that’s honestly a shame.

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Certified February 22, 2026Yext Knowledge Graph
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