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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Austin, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1605 East Parmer Lane for the ultimate SONIC experience!
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Food Quality
Customers frequently reported receiving cold or improperly prepared food, with several mentioning issues like greasy items and missing condiments.
Wait Times
Many customers expressed frustration over excessive wait times, often exceeding 30 minutes for simple orders, even when the restaurant was not busy.
Management Issues
Several reviews pointed to poor management and staffing problems, suggesting that the location is understaffed and poorly organized.
DS
Debra Seawood
Jan 28, 2026
5.0
Clean not modern buy the seevice and food is great
MF
marte fuentes
Jan 17, 2026
1.0
if tou buy large you got to get large we get to the house we open the bag of fud and evri large bag of onions rings and fries ar half way empty and its not chep 😡 really good food bit pepole thet work there don't care
JL
Josmary Lazo
Jan 1, 2026
1.0
Muy mala las papas el aceite está malo estar ranciosas y muy mal elaboradas
DA
Danielle Anderson
Dec 27, 2025
2.0
Almost every time I order the fruited dragon slush, from any Sonic, they give me a regular dragonfruit slush, without the strawberries or vanilla. I don't know who at corporate Sonic thought that name would be a good idea, because it's honestly kind of a rare treat that I order that item and actually get the thing I paid for. Also very common for any Sonic is that I'll order chili fries (with no cheese) and have to have them remake it after I get chili cheese fries, because I cannot have cheese.
These two issues alone wouldn't warrant a review, nor would the typically long wait time, but this time after hitting the button for a remake I got... cheese fries. With no chili. So I had to have them remake the fries again after a very careful explanation that I wanted just the fries with chili on them, no cheese.
I know from my own experience that working in food service is deeply stressful and that mistakes like this can happen very easily, especially late at night on the day after Christmas. I just wish that employees would take the extra second to reread orders before making them, because that would save them a lot of time remaking things. Measure twice and cut once, as woodworkers would say.
JL
Joseph Le
Dec 23, 2025
5.0
I always get sonic or any other fast food place (Sonic only being memorable due to the ocean water :3 !) I sound chudful, but I enjoy coming here time to time!