Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Austin, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 11881 Jollyville Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.6
844 reviews
5 stars
317
4 stars
197
3 stars
129
2 stars
65
1 star
136
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed; while some staff are praised for their friendliness and attentiveness, others are reported as rude or unhelpful.
Food Quality
Food quality is inconsistent, with reports of cold, greasy, or improperly prepared items, leading to customer dissatisfaction.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and delays in receiving their food.
Speed of Service
Service speed is frequently criticized, with numerous reviews mentioning long wait times for food and drinks.
Positive Staff Interactions
Despite the issues, several customers highlighted positive interactions with specific staff members who provided excellent service.
- CCchelsey coJan 5, 20261.0I went to 4 different stalls and waited for like 10 minutes each with no answer so I thought the machines might’ve been broken or something. I was just confused because other people were getting service. They might be short staffed which is understandable but saying “I’ll be with you in a minute” would’ve been nice idk.
- JHJason HayesDec 9, 20254.0I have seen this Sonic my whole life but never stopped by until now. I should have come sooner. Carey brought the order out with real energy and a friendly vibe that set the tone right away. The All American hot dog was on point. Simple, classic, and made right. The pretzel surprised me. It came out hot and soft, almost like a doughnut in the best way. Good service. Good food. Glad I finally visited this spot after all these years.
- AKAmy KattanDec 4, 20255.0Great food. Great friendly service.
- RBRebecca BoltNov 25, 20253.0I will always travel to this location compared to McNeil because they ALWAYS get it right!! However… whatever “lettuce” they are trying to serve needs to be tossed IMMEDIATELY!! Brown lettuce is ROTTEN lettuce! Truly disgusted when I opened my sandwich.
- ARAnna RodriguezNov 25, 20255.0Food has always been good but some servers and mgmt attitudes need an adjustment. The new people they brought in are not very friendly at all and they seem like customers are a bother to them. And they are like lost they don't know wat they're doing half the time. But there is one cargo girl who works there she is great. She serves with a smile, actually engages with us and makes sure we don't need anything and are taken care of down to the napkins & condiments. Her name is "PITA." SHE IS AWESOME!!