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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Austin, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1637 Wells Branch Parkway for the ultimate SONIC experience!
Customers frequently reported long wait times, incorrect orders, and poor service, with many expressing frustration over understaffing and lack of accountability.
Food Quality
There were numerous complaints about food quality, including cold items, incorrect modifications, and unsatisfactory taste, leading to a decline in customer satisfaction.
Staff Behavior
Several reviews highlighted rude or unhelpful staff interactions, although some customers praised individual employees for their friendliness.
Order Accuracy
Many customers experienced issues with order accuracy, including missing items and incorrect modifications, particularly with app orders.
SS
Sleepy
Feb 18, 2026
1.0
First time coming to this location! I pulled into the stall and I ordered. The lady is hard if hearing so I was very patient and understanding. She read back my order and I was pleased. My fault was not checking the bag. But I never had a problem with sonic so I assumed it was right. I was wrong I got home and I was missing a burger. I called and they said they'll re make it. I repeated my order and told her the missing one. She said got it just come in. I drove back ro get my missing food. I checked it to make sure it was correct. It wasnt. I told them that this wasnt it. I told them my order again and they started to get mad at me and started giving me some additude. I finally get my correct order after 20 mins of waiting. So unprofessional!
JW
jenny wilson
Feb 18, 2026
2.0
went there the past two nights and the guy in the grey shirt was constantly yelling and cussing i hope it wasn’t at the employees the poor bellhop was staying positive through it all and made sure we had what we needed and apologized multiple times for the wait. she was sweet and kept a smile on her face when she walked out the door. the shakes were delicious and the food was okay the sides were cold but the burger was hot.
JS
Janine Skinner
Feb 17, 2026
1.0
Ordered online , left a good tip. Had large drinks i had to carry up stairs. Said that don't have drink carriers or bag to put them in . Just ridiculous or lazy customer service. No more sonic!
SW
Shamel Wippy
Feb 2, 2026
1.0
Worst food ever!! My stomach hurt right after i ate ! Night shift people were ignorant and forgot my fries and when they brought it was extremely salty! Never again!!
JW
Jennifer Williams
Jan 17, 2026
1.0
Specifically ordered what my daughter asked for got home wrong thing in the bag called and was told it's not their fault it's a new bell hop training. So it's the customer's fault they didn't make the correct order? You can't make this up. If I could give zero stars I would. It was the lack of accountability that made the situation even worse.